Pro Direct Soccer


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Anyone had any problems when ordering stuff off them?

I ordered something yesterday and the transaction was rejected by Pro Direct, according to their automated email. I rang them to ask why and was kept on hold whilst they played the commentary from England's 5-1 win over Germany for what felt like the full 90 minutes :lol:

When I eventually got through to them they hadn't a f***ing clue so I just thanked them for their 'help' and rang my bank who said I didn't have enough funds in my account (32p was the amount I was short by) and obviously that was my fault but how Pro Direct couldn't see what the problem was from their end is beyond me. I deposited more money and replaced my order and have been waiting since early yesterday for them to process a security check.

You would think they didn't want me to spend over £100 on their website the way the handle customer service.

I'm reluctant to ring them back now as I spent ages on the phone yesterday and will have run up a big bill in doing so and also emailing them is a waste of time as they don't seem to respond to them either :roll:
 
ordered a pair of boots from there a few months ago and got them here in australia no bother - actually due to not paying VAT on them its cheaper to get them delivered to perth than to sunderland! never had to experience the customer service though as it went very smoothly.
 
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