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Message: [QUOTE="RestlessNatives, post: 36321166, member: 6390"] Once a measure becomes a target it ceases to be a good measure. They are utterly worthless and used to get around managing people properly. I could do a whole thread myself on this subject. I once somehow had to manage the office manager/receptionist because I was 'good at managing difficult people'. Every appraisal she would print off every email where someone had said 'Thanks' in their sign off as 'evidence' that she was high performing.:lol: Read an article a few years back where they highlighted how they were counter productive and didn't improve performance or job satisfaction. I'll see if I can dig it out. [/QUOTE]