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I can see an element of that to be honest.I hate with them with a passion.
But, I think they are more of a tool to manage people who aren’t performing. If you want to get rid of someone you’ve usually got to put them on some sort of performance management and if they then don’t improve you can look to manage them out of the business.
I can see an element of that to be honest.
Don't get me wrong the right manager and company and they can be effective..
In my experience though they are waffle .
The objectives at our place have to be very specific, but new interesting developments.Just had a conversation. SMART..
She says there has to be a percentage for it to be measurable..
I disagreed.. no it has to be .
I said it's either done or it isn't.. that's measurable. Or partially done..
Ok. Have that 100% complete as objective..
Nightmare
My role is mainly BAU so if the mailbox is kept on top of and people are replied to in a timely and professional manner then it's done . How do you manage that as a percentage . 95% of all queries are replied to within 24 hours?The objectives at our place have to be very specific, but new interesting developments.
I've been stupidly busy the last couple of years. I was doing the job of 2.5 people for 18 months, have not shaken off all the other duties yet, but are also heavily into recruiting and expanding the team, which zaps so much time.
If I get to the end of the day and feel like I have read all incoming emails and are up to date with the more important Teams chats, then I'm doing well. If over a monthly period I can knock one or two things off my To Do list, then that is amazing.
Log the queries that actually need dealing with and then mark if they've been done on time?My role is mainly BAU so if the mailbox is kept on top of and people are replied to in a timely and professional manner then it's done . How do you manage that as a percentage . 95% of all queries are replied to within 24 hours?
So that's the metric.. but then how do you apply that metric considering I get 100+ emails a day and only some require responses..
Ball ache
Delete the shit straight away.My role is mainly BAU so if the mailbox is kept on top of and people are replied to in a timely and professional manner then it's done . How do you manage that as a percentage . 95% of all queries are replied to within 24 hours?
So that's the metric.. but then how do you apply that metric considering I get 100+ emails a day and only some require responses..
Ball ache
Just had a conversation. SMART..
She says there has to be a percentage for it to be measurable..
I disagreed.. no it has to be .
I said it's either done or it isn't.. that's measurable. Or partially done..
Ok. Have that 100% complete as objective..
Nightmare