I read a book called “How to win friends and influence people”, but this was written by his brother, Dale Carnegie.With such optimistic forward planning, what could possibly go wrong? My uncle was in insurance and finance and told me to read How to win friends and influence people, by Andrew Carnegie , otherwise I may well have expressed the same statement and worse still suffered the consequences. I have a lot to thank him for believe me, and I was daft enough to smoke for 25 years, which wasn't a good move.
One of the key things stressed in the book was to remember and use people’s names as they are very important to them.