Paysend.com

[Deleted User 34207]

If in doubt say that you have researched on the web and it looks like overseas transfers. This is clearly fraud, and they need to block it. If not then they are negligent with regards to anti money laundering regulation (look on their website for their policy), and that failure to block it immediately and you will report them to the FCA.

and watch them go

pm me if you need more advice

Cheers mate. I haven't got a clue when it comes to this kind of thing. The few times I've had fraudulent activity on my account they've been really good but I do think it's odd they said they can't block the payment.

 

[chunkyshanhawk53]

Cheers mate. I haven't got a clue when it comes to this kind of thing. The few times I've had fraudulent activity on my account they've been really good but I do think it's odd they said they can't block the payment.

If you’ve had it a few times you should have increased vigilance from your bank. I’d suggest you shift banks

 

[Cult of Personality]

Good idea threatening with the FCA always gets the banks arse twitching.

It really doesn’t

 

[Deleted User 34207]

If you’ve had it a few times you should have increased vigilance from your bank. I’d suggest you shift banks

It's only been a couple of small things that got sorted straight away, nothing like a recurring payment of this kind.

 

[Cult of Personality]

Cheers mate. I haven't got a clue when it comes to this kind of thing. The few times I've had fraudulent activity on my account they've been really good but I do think it's odd they said they can't block the payment.

An authorised payment is a guaranteed payment regardless of genuine or fraud. Can’t stop it or log a fraud claim whilst it’s pending. When it’s claimed ring back to do the fraud claim. They’ll put what they call a CAT cancellation in place when they do the fraud case. Just means if this company try take payments again your account is being monitored any time they try to do so and so should decline

 

[chunkyshanhawk53]

An authorised payment is a guaranteed payment regardless of genuine or fraud. Can’t stop it or log a fraud claim whilst it’s pending. When it’s claimed ring back to do the fraud claim. They’ll put what they call a CAT cancellation in place when they do the fraud case. Just means if this company try take payments again your account is being monitored any time they try to do so and so should decline

To the very best of my knowledge this isn’t true. The bank may claim this, but they have the ability to block it

 

[Deleted User 34207]

An authorised payment is a guaranteed payment regardless of genuine or fraud. Can’t stop it or log a fraud claim whilst it’s pending. When it’s claimed ring back to do the fraud claim. They’ll put what they call a CAT cancellation in place when they do the fraud case. Just means if this company try take payments again your account is being monitored any time they try to do so and so should decline

That's what they told me.

 

[BDI]

Anyone know of this company or used them? They're trying to take £44 out of my bank account and have set it up as a recurring payment.. I rang my bank and they said I need to contact paysend and ask for a refund but the number the bank gave me isn't recognised when dialled...
The bank says I have to wait until the pending payment goes through before I can start fraud action..

PaySend is the UK fintech company and payments disruptor on a mission to change how money is moved around the world. We are the next generation money transfer platform allowing to send funds from card-to-card to 60+ countries.

 

[Deleted User 34207]

PaySend is the UK fintech company and payments disruptor on a mission to change how money is moved around the world. We are the next generation money transfer platform allowing to send funds from card-to-card to 60+ countries.

Try contacting them.. The phone number isn't recognised. I've tried online chat, there's no one answering..

 

[Cult of Personality]

To the very best of my knowledge this isn’t true. The bank may claim this, but they have the ability to block it

They don’t. There are changes being looked in to to be able to dispute payments that are pending though, to stop the inconvenience of having to let it leave etc which is a pain in the arse

 

[chunkyshanhawk53]

They don’t. There are changes being looked in to to be able to dispute payments that are pending though, to stop the inconvenience of having to let it leave etc which is a pain in the arse

I’ll defer to you on the technicalities then. However, that does not mean that the fraud case can not be opened!

 

[Makcem Crihs]

I’ll defer to you on the technicalities then. However, that does not mean that the fraud case can not be opened!

A fraud case can't be opened if no fraud has technically been committed

Hence why it needs to be an actual transaction rather than pending payment

 

[chunkyshanhawk53]

A fraud case can't be opened if no fraud has technically been committed

Hence why it needs to be an actual transaction rather than pending payment

It’s attempted fraud. And if we are saying they can’t stop the payment then it has effectively gone, and thus it’s fraud!

 

[Makcem Crihs]

It’s attempted fraud. And if we are saying they can’t stop the payment then it has effectively gone, and thus it’s fraud!

That's just how its works from the banks side.

Not saying I agree with it but it is what it is

 

[chunkyshanhawk53]

That's just how its works from the banks side.

Not saying I agree with it but it is what it is

It’s a complete cop out from them

if it’s not paid, then they can block it and it’s attempted fraud
If it’s paid (can’t be blocked), it’s actual fraud

they can’t have it both ways

 

[Iballistic George]

Probs not much help now but I use a second bank account for online shopping. I don't keep any money in it and transfer from my main account so the card I use only has what's needed in it for the purchase

 

[chunkyshanhawk53]

Probs not much help now but I use a second bank account for online shopping. I don't keep any money in it and transfer from my main account so the card I use only has what's needed in it for the purchase

Is it not better to use a credit card?

 

[iPabs]

You cannot raise a fraud case for a pending transaction, this is a visa regulation. Don’t listen to anybody telling you to swap banks. If you’ve reported your card details compromised your entire card number will change entirely so no further payments will go out to this company.

 

[Deleted User 34207]

You cannot raise a fraud case for a pending transaction, this is a visa regulation. Don’t listen to anybody telling you to swap banks. If you’ve reported your card details compromised your entire card number will change entirely so no further payments will go out to this company.

My card was blocked yesterday but as its a recurring payment they would still be able to take money.. I thought once the card was cancelled that would stop the payments. If the pending payment goes through then a fraud case will open and only then will future payments be blocked..
Just checked my account and the payment was made. Now to get back on to the bank..

 

[chunkyshanhawk53]

You cannot raise a fraud case for a pending transaction, this is a visa regulation. Don’t listen to anybody telling you to swap banks. If you’ve reported your card details compromised your entire card number will change entirely so no further payments will go out to this company.

Yes you can, it’s fraud no matter what you say. If it’s pending then they can stop it!

and if he has be done before then he should change banks. They are not protecting him.