When you have to follow some sort of process, and you do what you think is required of you, then are delayed or buggered about and it turns out there was something else you were required to do only they never mentioned that was part of the process.
When you complain that you've been buggered about because they forgot to mention a key part of the process, they explain why there's an additional part of the process. You politely explain that you don't mind what their little process is, you just need them to tell you what the process up front so you don't get messed around, and the f***ing IDIOT repeats the already provided and irrelevant information about why they have that step in their process. f***ing morons.
When you complain that you've been buggered about because they forgot to mention a key part of the process, they explain why there's an additional part of the process. You politely explain that you don't mind what their little process is, you just need them to tell you what the process up front so you don't get messed around, and the f***ing IDIOT repeats the already provided and irrelevant information about why they have that step in their process. f***ing morons.