Thanks for that but I'm not on Facebook. I've also looked on the site and went back over a month on most, Trip Advisor seems to be the one with the most balanced view.s. However, I have no doubt , like most other companies did before this virus, love the money coming in but do not want to communicate or engage directly with their customers or clients. Just out of interest, I retired from the Aviation sectors some years ago.. Based on my experiences, there is no way I will be boarding an aircraft to go anywhere until there is some sort of cure for the virus. likewise, the restrictions that will be in force at most holiday destinations for the foreseeable future would not easy any of my concerns.. I and some other colleagues were discussing this the other day and the consensus was the same, diont travel...I messaged tui on there Facebook messenger chat, they seem to reply every 6 days but if you put in all your info and leave no questions in the first message then it may be easier, we just rebooked ours but charged us ammendment fee, but after 3 messages it's now sorted with the ammendment fee refunded and the 20 percent taken off the new booking.
Yep, same here and thousands more on various review websites. I maybe more sceptical that some posters but I've had two experiences in the last three months since this virus hit , one with TUI , the other with Holland And Barrett. H&B took an order from me at the end of February, as they did with thousands of other customers, They took the money and failed to supply, deliberately or otherwise which I'm sure there are thousands of other companies who did the same and blamed the virus. took three months to get the money back from my CC.Received our TUI voucher, yesterday was our 1st day of trying to get through to get a refund. All the numbers we tried just cut us off. We were tempted to book a week instead of two for next year. However reading all the stories of how they have acted we are just going to try and get a refund.