Holiday cancellation refunds etc

molthemackem

Striker
Couldn’t get through to TUI after trying for four days so got the bank to reverse the credit.
I've been trying since the 8th April mate...30 -40 times a day and no luck...I then tried every number TUI had ....All had the same message..They are deliberately not answering.. We should have been returning early this morning from our cancelled holiday but guess what, I had an Email from TUI with a "Credit Refund Note" asking you to contact them...... and they've removed their contact details..Not worth the paper its written on. More to follow I'm sure..
We are just going to cancel ours.

It's with TUI and isn't until the end of August. We've already paid £600 but the remaining £3k is due at the end of May.

It's pretty unlikely that it would go ahead, and I'd rather just write off the £600 than hand over another £3k in the hope it will be refunded (and refunded in cash, not vouchers etc.).
Think about paying it marra...Dont is my advice.
 
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SAFC_Jack

Striker
I've been trying since the 8th April mate...30 -40 times a day and no luck...I then tried every number TUI had ....All had the same message..They are deliberately not answering.. We should have been returning early this morning from our cancelled holiday but guess what, I had an Email from TUI with a "Credit Refund Note" asking you to contact them...... and they've removed their contact details..Not worth the paper its written on. More to follow I'm sure..

Think about paying it marra...Dont is my advice.
Massive carry on mate, can emphasise there.
 

molthemackem

Striker
Massive carry on mate, can emphasise there.
You really don't want my sob story about TUI , it goes on for days what I've been through... just have a butchers at this about TUI they are treating customers with total contempt.. Never again for me.

 

SAFC_Jack

Striker
You really don't want my sob story about TUI , it goes on for days what I've been through... just have a butchers at this about TUI they are treating customers with total contempt.. Never again for me.

I was already a bit annoyed as the majority of operators had already cancelled flights and holidays up till June, but TUI hung on to keep the money in. Once they’d finally cancelled ours (should have been flying on Sunday), they had already changed the policy to the credit note.

Small print said to ring for a refund but you can’t even sit on hold ffs. Can’t be doing with that. Fortunate I had paid on my credit card, though had to wait 2 and a half hours to get through to my bank to reverse the credit.
 

molthemackem

Striker
I was already a bit annoyed as the majority of operators had already cancelled flights and holidays up till June, but TUI hung on to keep the money in. Once they’d finally cancelled ours (should have been flying on Sunday), they had already changed the policy to the credit note.

Small print said to ring for a refund but you can’t even sit on hold ffs. Can’t be doing with that. Fortunate I had paid on my credit card, though had to wait 2 and a half hours to get through to my bank to reverse the credit.
Clearing the deck, forget ATOL, forget ABTA ,at the minute, as the Company has not went bust, yet.

Legally, they (TUI) have to give notice of changes to their Terms and Conditions and cannot change those Terms and Condition once you have booked without your consent.. I've had enough time to brush up on the law, speak with a solicitor dealing in this specific type of consumer law and also have read their T&C's. I booked in October last year. Notified on the 8th April of cancellation , at that point the contract was terminated between us. I received on the second notification of cancellation on the 21st April with a linked document titled T&C's Before 17th March 2020. Once you have received notification of cancellation, the contract between you and TUI is terminated and at an end.

Their documents for Hols before March 17 state, for me as the final option, a full refund. They (TUI) have by Law, under the The Package Travel & Linked Travel Regulations 2018 ,the organiser (TUI) must refund all payments made by or on behalf of the traveller without undue delay and in any event not later than 14 days after the contract is terminated. This is the legal obligations TUI have under UK consumer Law and EU legislation also. Mine field I know . I'm waiting for a telephone call that hopefully will sort mine out but I've already prepared County Court papers to submit online.. At relatively low cost and to end my frustration with TUI hopefully this will lead to some action... I've no other way to force them to give me my money back.
 

gabbiadini1

Winger
Actually had a result with united airlines. I’m currently in USA and my visa runs out June 30th. Tried to reschedule flight to the 30th (they have waived change fees) and was told it would cost $1200 due to fare difference! 1.5 hours later. 2 supervisors later they have finally changed it with no fare change. BA were offering flights that day for same price. I basically said they were artificially inflating prices to compensate for no change fee. Morally and ethically wrong. Nice to get a result though. Don’t need more stress!
 

SAFC_Jack

Striker
Clearing the deck, forget ATOL, forget ABTA ,at the minute, as the Company has not went bust, yet.

Legally, they (TUI) have to give notice of changes to their Terms and Conditions and cannot change those Terms and Condition once you have booked without your consent.. I've had enough time to brush up on the law, speak with a solicitor dealing in this specific type of consumer law and also have read their T&C's. I booked in October last year. Notified on the 8th April of cancellation , at that point the contract was terminated between us. I received on the second notification of cancellation on the 21st April with a linked document titled T&C's Before 17th March 2020. Once you have received notification of cancellation, the contract between you and TUI is terminated and at an end.

Their documents for Hols before March 17 state, for me as the final option, a full refund. They (TUI) have by Law, under the The Package Travel & Linked Travel Regulations 2018 ,the organiser (TUI) must refund all payments made by or on behalf of the traveller without undue delay and in any event not later than 14 days after the contract is terminated. This is the legal obligations TUI have under UK consumer Law and EU legislation also. Mine field I know . I'm waiting for a telephone call that hopefully will sort mine out but I've already prepared County Court papers to submit online.. At relatively low cost and to end my frustration with TUI hopefully this will lead to some action... I've no other way to force them to give me my money back.
Best of luck with it mate. Sounds like you’ve had a canny time of it compared to me.
 

small mythos

Full Back
Really impressed with Premier Inn. They've let me cancel two bookings with full refunds despite me paying the lower rate when you aren't supposed to be able to cancel. I'll certainly be using them again once this is all over.
They did that for me too and the money was straight back on the card .
 

glen

Winger
i got a refund minus £40 admin fee, which works out 2.8% of the cost
but will take 6-8 weeks to arrive, due to backlog!!
Update. After Hoseasons agreed the refund, minus the £40 admin fee, i looked around for a similar cottage for 8 of us for the same week next year. Found one or two, but also find a really nice one on the hoseseasons site, for £400 more than we'd paid for the 2020 cottage.

Another 90mins phone call; when i got through i said, i cancelled 10 days ago, could you reverse it? And would you price match this one which is £400 more expensive? After checking with their boss, she comes back and says we'll meet you halfway. So they knocked £200 off the 2021 advertised price and we've got a much smarter place. Advertised at £1845, we got it for £1645.

Just hope they don't go bust between now and then
 

jamesmcsafc

Full Back
I've been trying since the 8th April mate...30 -40 times a day and no luck...I then tried every number TUI had ....All had the same message..They are deliberately not answering.. We should have been returning early this morning from our cancelled holiday but guess what, I had an Email from TUI with a "Credit Refund Note" asking you to contact them...... and they've removed their contact details..Not worth the paper its written on. More to follow I'm sure..

Think about paying it marra...Dont is my advice.
I messaged tui on there Facebook messenger chat, they seem to reply every 6 days but if you put in all your info and leave no questions in the first message then it may be easier, we just rebooked ours but charged us ammendment fee, but after 3 messages it's now sorted with the ammendment fee refunded and the 20 percent taken off the new booking.
 

b1gals

Winger
I got the cancellation email from BA yesterday for our flights at the end of June. Was on hold to the refund line for about 10 minutes and then got confirmation that it was all sorted after about 5 minutes. Girl on the phone said it would take between 2-4 weeks and I'd get a confirmation email so over the moon with how quick and easy it all was. To be honest I didn't think they'd be cancelling anything in June just yet so was expecting to just get the voucher.

...Girlfriend's already spent the refund money like :rolleyes: :lol:
Where were you going? I've got NY booked for the end of June, applied for a voucher 3 weeks ago but heard nothing.
 

whitey

Winger
Clearing the deck, forget ATOL, forget ABTA ,at the minute, as the Company has not went bust, yet.

Legally, they (TUI) have to give notice of changes to their Terms and Conditions and cannot change those Terms and Condition once you have booked without your consent.. I've had enough time to brush up on the law, speak with a solicitor dealing in this specific type of consumer law and also have read their T&C's. I booked in October last year. Notified on the 8th April of cancellation , at that point the contract was terminated between us. I received on the second notification of cancellation on the 21st April with a linked document titled T&C's Before 17th March 2020. Once you have received notification of cancellation, the contract between you and TUI is terminated and at an end.

Their documents for Hols before March 17 state, for me as the final option, a full refund. They (TUI) have by Law, under the The Package Travel & Linked Travel Regulations 2018 ,the organiser (TUI) must refund all payments made by or on behalf of the traveller without undue delay and in any event not later than 14 days after the contract is terminated. This is the legal obligations TUI have under UK consumer Law and EU legislation also. Mine field I know . I'm waiting for a telephone call that hopefully will sort mine out but I've already prepared County Court papers to submit online.. At relatively low cost and to end my frustration with TUI hopefully this will lead to some action... I've no other way to force them to give me my money back.
Received our TUI voucher, yesterday was our 1st day of trying to get through to get a refund. All the numbers we tried just cut us off. We were tempted to book a week instead of two for next year. However reading all the stories of how they have acted we are just going to try and get a refund.
 

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