Holding Deposit - Rental Property


We have just moved out of a rental property. In 2019 one of the inbuilt wardrobe doors became detached from it's runner during operation and the glass at the bottom splintered. I reported this immediately to our letting agent who did not respond and I moved the damaged glass panel into the garden as we had nowhere to store a broken 8 foot panel of glass.

Fast forward to today and the landlord is attempting to hold our deposit and charge £415 for the damage and replacement of the wardrobe door.

I have disputed this with the letting agent but have little faith in this process, are there independent avenues I can explore?

Cheers
 
The deposit is placed with the approved scheme, right?
Its those people you need to deal with.

If its not, and the letting agent or landlord are holding it themselves, then good news - you're in for a bumper payout.

I have been told it is through My Deposits, I take it that is the approved holding scheme?
 
We have just moved out of a rental property. In 2019 one of the inbuilt wardrobe doors became detached from it's runner during operation and the glass at the bottom splintered. I reported this immediately to our letting agent who did not respond and I moved the damaged glass panel into the garden as we had nowhere to store a broken 8 foot panel of glass.

Fast forward to today and the landlord is attempting to hold our deposit and charge £415 for the damage and replacement of the wardrobe door.

I have disputed this with the letting agent but have little faith in this process, are there independent avenues I can explore?

Cheers
Check that all certificates are up to date ie electrical, gas etc etc. if not you can claim all your rent back. Or at least threaten them with until you get your bond back.
Our landlord knocked on our door today and said that if we didn’t pay rent, they’d turn off the heater tomorrow.

It was our last warming.

@Rubberglove
:lol:
I have been told it is through My Deposits, I take it that is the approved holding scheme?
Yep. Evidence is needed you informed agency of problem. Text or email. They will make a decision.
 
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I have been told it is through My Deposits, I take it that is the approved holding scheme?

Yes

Go to their site and find out how it works with them. Id be surprised if the landlord doesn't have to apply for the money (via the agent), and then you would speak with the company themselves to explain your side of things.
The letting agent shouldn't be the central hub of the discussion ime.
 
The deposit is placed with the approved scheme, right?
Its those people you need to deal with.

If its not, and the letting agent or landlord are holding it themselves, then good news - you're in for a bumper payout.
Is that the case? Didn’t know that
 
We have just moved out of a rental property. In 2019 one of the inbuilt wardrobe doors became detached from it's runner during operation and the glass at the bottom splintered. I reported this immediately to our letting agent who did not respond and I moved the damaged glass panel into the garden as we had nowhere to store a broken 8 foot panel of glass.

Fast forward to today and the landlord is attempting to hold our deposit and charge £415 for the damage and replacement of the wardrobe door.

I have disputed this with the letting agent but have little faith in this process, are there independent avenues I can explore?

Cheers

What does it say on your inventory about the wardrobe? if you've just placed it outside then aye, its your responsibility if its on the inventory, if its not then don't worry about it, you'll get all the deposit back. Without the inventory and condition of it before thats where my deposits will take their decisions from.
All deposits should be held in an approved scheme.

not entirely true, you can get in an insurance based product which allows you to hold them yourself.
 
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What does it say on your inventory about the wardrobe? if you've just placed it outside then aye, its your responsibility if its on the inventory, if its not then don't worry about it, you'll get all the deposit back. Without the inventory and condition of it before thats where my deposits will take their decisions from.


not entirely true, you can get in an insurance based product which allows you to hold them yourself.

I'm sure there are ways around it, but the govt. advice is:

Your landlord must put your deposit in a government-approved tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with:

[Tenancy deposit protection]
 
I'm sure there are ways around it, but the govt. advice is:

Your landlord must put your deposit in a government-approved tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with:

[Tenancy deposit protection]

everyone of them offer an insurance based product ;)
 
We had a similar scenario when we left our rented house. The deposit we paid was £400 (1 month rent) and were told an assessment of the house will be done once we move out to assess for damages, cleanliness etc before giving money back.

As it happens, the completion date we got on our new house was 3 weeks earlier than expected, so we informed our landlord we'd be moving out (to try and get 3 weeks rent back). We were told at that point we've paid up to the end of the month so we'd be tenants until the month end (even though we werent living there).

During these 3 weeks, the landlord got in touch to ask our permission for her son (electrician) to do some work on some wiring that she'd planned on doing. Of course we said no problem because we'd left.

At the end of the month when our tenancy had officially ended, the house was assessed. A report was sent through to me showing red flags for dust and other mess left in the front room, which was clearly there from her son doing his work. I of course argued this and stressed this was not our doing.

Because we had no way of proving this i ended up offering our landlord to keep 50% deposit and return the rest. She immediately accepted.

Still annoys me now, but we'd just moved into our new house and i really couldn't be bothered taking it further which would have took a long time to settle.

When we left it was during COVID times, i'm convinced there were extra cleaning costs the landlord needed to do in order to list for rent again due to COVID, and this was all a plan to get us to pay for a big chunk of it
 
Just don't pay the last month rent, they'll use the deposit to pay for it. Sorted.

No way will they chase one months rent. Unless you really have trashed the place.

Advice from someone, who's dad ran a letting agent.
 
Just don't pay the last month rent, they'll use the deposit to pay for it. Sorted.

No way will they chase one months rent. Unless you really have trashed the place.

Advice from someone, who's dad ran a letting agent.

I’m 100% convinced that telling someone to not pay their rent is terrible advice
 
I’m 100% convinced that telling someone to not pay their rent is terrible advice

They won't chase it down when the deposit is there. It's also fraud to make false claims on the deposit scheme but you haven't got a leg to stand on. Tit for tat.

No-one loses out and the deposit is there for missing rent.
 
In the years before deposit schemes, my deposit was held with a letting agent. The deposit is paid was way less than was on the contract.

Fast forward to 3 years and many changes of personnel at the letting agent later: got the higher deposit amount back. Happy days.
 

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