I emailed Avro 3 times over around a month asking for the refund pointing out that they should do this within 5 working days, no reply, then went bust, octopus took over and apparently is responsible for the refund, I emailed them the reply started " Thank you for reaching out to us" need I say more, they said they would refund me when they had the details from the regulator, this was in October. PFP refund should be from BG, I hold no hope out whatsoever.Your money will be moved to your new supplier in the form of credit. Sadly it will more than likely be wiped out and kept by your new supplier, at least thats what happened to me. Half (£88) was kept to settle old bill to igloo who went bust, even though iv never had a settlement bill from igloo. The other half went to eon next, which was instantly took off an almost £300 bill they have give me after i submitted a meter reading. Iv had no breakdown bill off eon, just an amount i owe them apparently for usage since the changeover.
The whole thing stinks. Lack of communication a big problem. Soon as i get a breakdown bill il be going through it with a fine tooth comb.
That electric estimate is utterly mental, sure the average for a 3 bed house is about 4500kwh per year.
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