Email about refund on international streaming pass


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It said 140 quid on the page before you choose the pass you want. When using the card to pay for it the balance was 0.00

Odd
Club just confirmed via email everything is sorted. Was pretty quick actually. It's 11.15pm here in Chiner and this was all done within the last hour.
That is odd but good to know... guess ill try again today
It said 140 quid on the page before you choose the pass you want. When using the card to pay for it the balance was 0.00

Odd
Did it say todays payment 140 quid and then when you entered card info it changed to 0? Mine says todays payment 140 quid
 
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Club just confirmed via email everything is sorted. Was pretty quick actually. It's 11.15pm here in Chiner and this was all done within the last hour.
The club need to come out and explain the full situation - their lack of response is not only unprofessional it also shows contempt and blatant disregard for their fans
 
For those that have had the refund, did you pursue it or am I being naive thinking they are aware of the error and so will refund me without me needing to chase them?

I’m one of those who has paid twice. I have an active subscription showing on my account so at least I can watch, but two payments have come off my credit card and none back into it.

I figured it would come out in the wash and they would just reimburse me, but it’s been nearly a week now and still radio silence. so wondering if I should escalate it.
 
Just got the refund. I had emailed them about it. But when I went back to the SAFC site to re-book, it wouldn't let me fill in some of the fields and so refused it.

Eeeeh... one small step at a time, eh? 🙄
 
Paid via PayPal. Email on Monday telling me I would get a refund 3-5 days, nothing as of today. No chance that refunds are deliberately slow so we miss our on early bird offer?
 
For those that have had the refund, did you pursue it or am I being naive thinking they are aware of the error and so will refund me without me needing to chase them?

I’m one of those who has paid twice. I have an active subscription showing on my account so at least I can watch, but two payments have come off my credit card and none back into it.

I figured it would come out in the wash and they would just reimburse me, but it’s been nearly a week now and still radio silence. so wondering if I should escalate it.
Same here, I still have no refund and paid twice. I also have emailed them and received no response... Feel like just cancelling the thing altogether at this rate and just find dodgy streams....
 
This may sound dumb but I cannot even see where on the website I can login to view my purchases. the only option I can access is where i can try to purchase a pass and it tells me I have to register an account to which it then states I need to login due to having an existing account. has Anyone run into this issue and if so where to you go to login?
 
I just had an email regarding a refund for the Bradford stream (assuming due to shit quality). When I login to SAFC I can see both the purchase and refund in the Recent Transactions section for this. However, the season pass still only shows as purchased (no refund issued) and it doesn't show as an Active Subscription. So, seems like despite the emails from SAFC/StreamAMG about a refund for it there is still no actual refund transaction been issued. Who do we contact as club to try and sort it out?
 
This may sound dumb but I cannot even see where on the website I can login to view my purchases. the only option I can access is where i can try to purchase a pass and it tells me I have to register an account to which it then states I need to login due to having an existing account. has Anyone run into this issue and if so where to you go to login?

This page has the links and instructions 👍🏻


If you’re in the uk visiting family (😉) then you won’t be able to see it as it recognises that you’re in the UK. You need to piss off back abroad
I’ve just emailed to ask them something along the lines of:

 
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This page has the links and instructions 👍🏻


If you’re in the uk visiting family (😉) then you won’t be able to see it as it recognises that you’re in the UK. You need to piss off back abroad
I’ve just emailed to ask them something along the lines of:

Thanks can see my subscriptions now. Looks like they removed my pass for this season with no refund yet delivered as well. At least I’ll be able to catch the first game on ESPN+

Thanks for providing the link.
 
I've sent a tweet to EFL communications mate. See if I get a reply. They haven't updated their international broadcasting partners on their webpage for this season.

As far as I know, DAZN don't have the rights for this season but there's nothing listed for Spain on liveonsat and livesoccer TV websites
DAZN have the Burnley/Huddersfield match on their schedule tonight so they must have the rights.

Our match still isn’t there for Sunday like
 
Got my refund for international pass today, as well as the Bradford stream I complained about.
Will wait till next week before I try again.
 
Got my refund for international pass today, as well as the Bradford stream I complained about.
Will wait till next week before I try again.
Same here, although I hadn't complained to SAFC about Bradford. Season pass was 'refunded' just now also, not checked bank account but showing as refund on SAFC.

Wonder if it's safe to reorder a season pass?!
 
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