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Ah shit yeah mate you're right, no clue where I've got the 27th from, must be mixed up with something elseIsn't it by 1st September?
Oh actually I misread mine, I thought they were both this years as that’s how it looked last night. Hopefully you’re right and they’ve only cancelled one subscription thenMine still not showing active for 22-23 and no refund. I wonder if the fix is applied manually?
Ah shit yeah mate you're right, no clue where I've got the 27th from, must be mixed up with something else
Club shows me as having 2 live streaming passes when I log in, however I have had 2 emails cancelling my service. Right now the club is holding £280 of my hard earned... waiting a while before I do anything else.Same with me, paid with my foreign card and it has gone through ok. Only issue will now be when I obviously don't get refunded and I've now paid twice
HettonLass is on holiday I believe....Just checked my account and the International Pass for 2022 / 23 which used to be there is no longer listed. The entry for my payment is unchanged in the list of past purchases, which list also includes the details of the single game passes I purchased for these recent friendlies. I used PayPal. As of today, there is no refund in my PayPal account. Nor have I received a groveling apology. Has anyone? Is it just me beginning to think we have all been hacked? Surely someone at the club is following this thread and thinking 'it is time we explained this". Someone? Hello, are you there?. Where is HettonLass when you need her?
I don't think we've been hacked as when I checked the subscriptions on SAFSee, it originally said 'cancelled/refunded' or something along those lines - which it no longer does on mine.Just checked my account and the International Pass for 2022 / 23 which used to be there is no longer listed. The entry for my payment is unchanged in the list of past purchases, which list also includes the details of the single game passes I purchased for these recent friendlies. I used PayPal. As of today, there is no refund in my PayPal account. Nor have I received a groveling apology. Has anyone? Is it just me beginning to think we have all been hacked? Surely someone at the club is following this thread and thinking 'it is time we explained this". Someone? Hello, are you there?. Where is HettonLass when you need her?
I would have expected a clarification from the club anyway. Right now I don't know if I have a subscription, or don't have a subscription or someone (the club) who has my bank details has been hacked.I don't think we've been hacked as when I checked the subscriptions on SAFSee, it originally said 'cancelled/refunded' or something along those lines - which it no longer does on mine.
SAFSee could have been hacked but if that were the case, would have expected response from club by now.
That content will be pulled in the externally from streamamg servers surely. The whole “we cancelled because it was setup incorrectly” absolutely stinks of phishing.I don't think we've been hacked as when I checked the subscriptions on SAFSee, it originally said 'cancelled/refunded' or something along those lines - which it no longer does on mine.
SAFSee could have been hacked but if that were the case, would have expected response from club by now.
It should be on the official club website under Latest News.That content will be pulled in the externally from streamamg servers surely. The whole “we cancelled because it was setup incorrectly” absolutely stinks of phishing.
I’m the suspicious type because I work in the cyber industry- I wouldn’t be touching the whole thing with a barge pole until there’s official word from the club.
It’s the lack of communication that’s frustrating.Not quite sure what's going on here (it's a bit over my head!) but the email does seem strange, and the lack of any sort of communication from the club isn't good. I've forwarded the thread to RAWA and I've asked if they can look into it and see if we can get some sort of a response from the club
It’s the lack of communication that’s frustrating.
I don’t mind that I’ve paid twice and have been refunded yet if I know the refund is on its way. But I don’t know if I need to pay a 3rd time or not as the last email I had said the 2nd payment was cancelled as well?
I’m not so worried about phishing. The email address we received the email from was a legit SAFC one, and the link brought us through to SAFC’s website. I know some are overly paranoid about these things but I checked it out before paying so I don’t think any should be concerned.
It would just be nice if within half a week of sending an erroneous email they sent out a retraction to reassure us that we have done the right thing, or if not what the right thing to do is
Cheers for your input though![]()