EE mobile internet problem

Discussion in 'SMB' started by becs, Aug 8, 2017.

  1. Roger

    Roger The Gaffer Staff Member

    Old phone?
  2. No, the Internet is just scared of @HellsBells
    HellsBells likes this.
  3. aukq

    aukq Midfield

    ah right
  4. Bluepaul

    Bluepaul Goalkeeper

    If people posted what make and model of the handsets others will be able to work it out.

    I'm guessing that the most affected are iPhone users?
  5. Nah, iPhone 6.

    I feel left out.
  6. Paninaro

    Paninaro Midfield

    I've said about 3 times on this thread that I can get it looked into if people inbox me their number and device type - so far not 1 person has
  7. Hulkster

    Hulkster Striker

    Happened to me a fair bit in the last few days. Galaxy S8+ on EE.
  8. The Resource

    The Resource Central Defender

    No offence, but surely you can understand why?
  9. Paninaro

    Paninaro Midfield

    Yep suppose, just offering to help
  10. The Resource

    The Resource Central Defender

    Not device specific though, so should it matter? If @Roger has identified where the routing is failing shouldn't that be enough to work with?
    I can try and sort a traceroute too and send that across if it helps?
    Roger likes this.
  11. becs

    becs Striker Contributor

    Mine's a Sony XZ.

    It's been working since I did the IPv4 fix that Roger posted.
  12. Mines an s8, still down when I try accessing the site through mobile internet
  13. Sleepy

    Sleepy Striker

    No issues anywhere here with two EE accounts. One personal and one business.

    Ones in an iPhone 7 Plus and the other in a one plus 3.

    This is from Sunderland to teeside way Monday to Friday last week.
  14. That's weird because my settings were already on IPv4 and I'm getting the issue still
    becs likes this.
  15. Paninaro

    Paninaro Midfield

    Not sure mate, ni
    not sure mate, I'm not techy enough just passed info on as requested and reply I got back was to try and get mobile numbers and devices types - if people don't want to do that then fine, can only suggest a call to 150
    The Resource likes this.
  16. dangermows

    dangermows Striker

  17. Although oddly enough it's now working again...
  18. dangermows

    dangermows Striker

  19. FIVE

    FIVE Striker

    Must be hitting the sites traffic figures
  20. Roger

    Roger The Gaffer Staff Member

    No, Android here. It works fine on ip4 just not on ip6 as there is a problem with EE not routing correctly.

    Still failing at exact same point in the network between 2a01:4c8:f800:80f2::2 and 2a01:4c8:f800:80f2::3 for me.

    A reminder that anyone running Android there is a temporary workaround here

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