computer/ laptop advice

Upthere

Upthere

Winger
This isn’t my subject at all, any advice is appreciated.

I went to reboot my Dell laptop. Half way through it crashed and when it loads it only lets me on as an administrator.

Nothing on the desktop will load. It won’t let me get onto any settings, the search bar won’t work etc.

When I try it comes up saying ‘location is not available, Windows/system32/configuration/systemprofile/desktop is unavailable’

Will this require a trip to the shop to get it fixed ? Any advice ? Cheers
 


Upthere said:
This isn’t my subject at all, any advice is appreciated.

I went to reboot my Dell laptop. Half way through it crashed and when it loads it only lets me on as an administrator.

Nothing on the desktop will load. It won’t let me get onto any settings, the search bar won’t work etc.

When I try it comes up saying ‘location is not available, Windows/system32/configuration/systemprofile/desktop is unavailable’

Will this require a trip to the shop to get it fixed ? Any advice ? Cheers
Click to expand...
Restart the lappy, as soon as it boots keep hitting F8 during boot up. When it gives you options, select "last known good configuration".

Let us know how it goes.

Alternatively, if you still have the Windows CD just pop it in and click "repair".
 
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bigmarlon said:
Restart the lappy, as soon as it boots keep hitting F8 during boot up. When it gives you options, select "last known good configuration".

Let us know how it goes.

Alternatively, if you still have the Windows CD just pop it in and click "repair".
Click to expand...

Tried that marra. Unfortunately can’t find CD.

Options came up of
Vefi Boot:
‘Windows Boot Manager’

Other options:
‘BIOS Setup’
‘Bios Flash Update’
‘Diagnostics’
‘Change Boot Mode Settings’

I have no clue at all.
 
Upthere said:
Tried that marra. Unfortunately can’t find CD.

Options came up of
Vefi Boot:
‘Windows Boot Manager’

Other options:
‘BIOS Setup’
‘Bios Flash Update’
‘Diagnostics’
‘Change Boot Mode Settings’

I have no clue at all.
Click to expand...
Ah shite, you're on Win 10. My mistake.

Try this

Step 1. Go to C drive, click into Users folder and then your username. Find the Desktop folder there.

Step 2. Copy the Desktop folder (using Ctrl+C or mouse), and navigate to C:\Windows\system32\config\systemprofile, under systemprofile paste the Desktop folder there.

Step 3. Restart your system and check if your problem is fixed.
 
bigmarlon said:
Ah shite, you're on Win 10. My mistake.

Try this

Step 1. Go to C drive, click into Users folder and then your username. Find the Desktop folder there.

Step 2. Copy the Desktop folder (using Ctrl+C or mouse), and navigate to C:\Windows\system32\config\systemprofile, under systemprofile paste the Desktop folder there.

Step 3. Restart your system and check if your problem is fixed.
Click to expand...

Struggling to get into the C drive. It won’t load when I select to on the desktop.
 
Upthere said:
Struggling to get into the C drive. It won’t load when I select to on the desktop.
Click to expand...
Right, you might have to do it in "safe mode".

Open the start menu, tap the power key, hold the shift key and select "restart". When it boots, select "Troubleshoot". From there you have a few options. You can do a "System image recovery" if you've backed up, "Startup repair" or, if you go into "Startup settings", you can boot into safe mode and try the above again.

This might help
7 ways to boot into Safe Mode in Windows 10 | Digital Citizen
 
bigmarlon said:
Right, you might have to do it in "safe mode".

Open the start menu, tap the power key, hold the shift key and select "restart". When it boots, select "Troubleshoot". From there you have a few options. You can do a "System image recovery" if you've backed up, "Startup repair" or, if you go into "Startup settings", you can boot into safe mode and try the above again.

This might help
7 ways to boot into Safe Mode in Windows 10 | Digital Citizen
Click to expand...
Congratulations on your patience, determination and knowledge.
 
bigmarlon said:
Right, you might have to do it in "safe mode".

Open the start menu, tap the power key, hold the shift key and select "restart". When it boots, select "Troubleshoot". From there you have a few options. You can do a "System image recovery" if you've backed up, "Startup repair" or, if you go into "Startup settings", you can boot into safe mode and try the above again.

This might help
7 ways to boot into Safe Mode in Windows 10 | Digital Citizen
Click to expand...

When I went into th C drive my username wasn’t there, that might be as I tried a full system restore.

Also I’ve tried to do it in safe mode however my start menu won’t open. When I click it nothing comes up.

I’m having a mare.
 
Upthere said:
that might be as I tried a full system restore.
Click to expand...
Did it complete the restore? If you've stopped it midway you might have a problem.

Try System restore again. Control panel>Recovery>System Restore>Next

Choose a restore point from yesterday or last week, whenever it was working properly.
 
bigmarlon said:
Did it complete the restore? If you've stopped it midway you might have a problem.

Try System restore again. Control panel>Recovery>System Restore>Next

Choose a restore point from yesterday or last week, whenever it was working properly.
Click to expand...

It appears to have done- and during this it’s meant I can’t even get on the control panel.

Would this be where I need the CD provided with the laptop ?

Cheers for this by the way
 
Upthere said:
Would this be where I need the CD provided with the laptop ?
Click to expand...
You might do unfortunately.

Did you get it into safe mode? If you get it into safe mode and it boots into administrator you should be able to access the CP like.

What happens when you click control panel?
 
bigmarlon said:
You might do unfortunately.

Did you get it into safe mode? If you get it into safe mode and it boots into administrator you should be able to access the CP like.

What happens when you click control panel?
Click to expand...

I got into admin but still wouldn’t let me access CP. Nothing would open up.

Dave Hosselhaff said:
So you are able to access Windows? Can you connect to the internet?
Click to expand...

I can get onto the administrator and when I go onto the desktop nothing opens at all.

And there’s no little icon to access a WiFi network.
 
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