Club statement required re Ticket Office


Status
Not open for further replies.
Should being forced to work be a thing?
Im as left wing as they come but if you work in the service industry I would expect workers to have some flexibility.

A que out the door...the management should have said right lads n lasses sort this que and have some flexi time when we arent as busy and the first couple of rounds of drinks are on me at the next staff night out.
 
Would be great if the Echo would do some actual journalism for a change and call the club out for this incompetence instead of just searching twitter for transfer rumours
Nobody is having a go at the Club without good reason.

From what I can see this is all constructive criticism because we can see the club loosing busines and good will.

The senior managment at the Club need to get hold of the ticketing and merchandice now because it is an absolute shambles.

You cant buy a SAFC top for love nor money and for many its easier to get into Fort Knox than the SOL.

Whoever is in charge of this mess should really be looking for new employment because the service sector is not really for them.
 
They’re awful, I don’t know if it’s any fault of theirs but it’s awful. Got me and the bairn tickets last week and still nout, couple email. Nout. So gonna have to go over tomorrow when it’s open cos it’s the only chance I’ll get the weekend.
 
Shocking, ffs KLD make a phone call and tell them members of staff they are on double time and don’t let a fan go without a ticket!
 
Assuming they've been able to recruit.
There is not an issue recruiting this type of staff on Wearside.
And even if there were they wouldn't have needed to recruit if they had not either sacked or pissed off (to the point of leaving) their experienced staff.
Of course it's far from ideal. I said the situation isn't good. It just seems there's as many threads complaining about admin as there are discussing team issues.
OK, so do yourself a favour by not reading them.

Oh, and do the rest of us a favour by not posting in them.
 
Last edited:
Im as left wing as they come but if you work in the service industry I would expect workers to have some flexibility.

A que out the door...the management should have said right lads n lasses sort this que and have some flexi time when we arent as busy and the first couple of rounds of drinks are on me at the next staff night out.
So if you are ‘only’ in the service industry, probably on minimum wage, you must work until told? The but in your statement speagks volumes.

There should be sufficient personnel employed in acceptable hours to handle demand. The club has failed people and needs to improve. A moan-in on here achieves nothing. That’s all I’m trying to say.

I’m trying to be optimistic for Sunday .
There is not an issue recruiting this type of staff on Wearside.
And even if there were they wouldn't have needed to recruit if they had not either sacked or pissed off (to the point of leaving) their experienced staff.

OK, so do yourself a favour by not reading them.

Oh, and do the rest of us a favour by not posting in them.
As before I’ll comment as and when I want. But thanks for the advice.
 
Last edited by a moderator:
So if you are ‘only’ in the service industry, probably on minimum wage, you must work until told? The but in your statement speagks volumes.

There should be sufficient personnel employed in acceptable hours to handle demand. The club has failed people and needs to improve. A moan-in on here achieves nothing. That’s all I’m trying to say.

I’m trying to be optimistic for Sunday .

As before I’ll comment as and when I want. But thanks for the advice.

Where did he say ‘only’ in the service sector?

You’re defending the indefensible here. The situation is an absolute shambles for season ticket holders and single match buyers. The service isn’t fit for purpose, hasn’t been for quite some time and shows no signs of improvement. It’s been brought up by RAWA previously, answers given have been unsatisfactory and mark my words, if performances and results aren’t good at the start of the season, this has potential to cause a hell of a lot of bad feeling. People airing their grievances online is only natural and if you don’t want to read it you aren’t forced to
 
Last edited:
Where did he say ‘only’ in the service sector?

You’re defending the indefensible here. The situation is an absolute shambles for season ticket holders and single match buyers. The service isn’t fit for purpose, hasn’t been for quite some time and shows no signs of improvement. It’s been brought up by RAWA previously, answers given have been unsatisfactory and mark my words, if performances and results aren’t good at the start of the season, this has potential to cause a hell of a lot of bad feeling. People airing their grievances online is only natural and if you don’t want to read it you aren’t forced to
He doesn’t say only but he does say if. So if it’s the service industry it’s ok?
 
He doesn’t say only but he does say if. So if it’s the service industry it’s ok?

You initially misquoted him to suggest he was looking down upon people which was a clear misrepresentation. And yes, he’s probably right. People in the service sector often do have peak times when they’re expected to work longer or slightly unsociable hours. It’s normally factored in to rotas and TOIL or extra pay is awarded.

He said nothing controversial at all.
 
You initially misquoted him to suggest he was looking down upon people which was a clear misrepresentation. And yes, he’s probably right. People in the service sector often do have peak times when they’re expected to work longer or slightly unsociable hours. It’s normally factored in to rotas and TOIL or extra pay is awarded.

He said nothing controversial at all.
Ok comrade.
 
Hopefully the published minutes from the recent RAWA meeting will shed some light on planned improvements in this area.

If RAWA are to be a ‘critical friend’ then the ineptitude of the retail / ticketing operations at the club needs to be highlighted.
Spot on. The thing is they need improvement yesterday. They've to start addressing this as a matter of urgency not letting a few months go by without doing anything about it. The communication is so poor. They should be reading what's being said, taking on board complaints and doing something about it.
 
Last edited:
He said if, I paraphrased it to only. Not a massive leap depending on your viewpoint.

You didn’t paraphrase. You wrongly quoted it. And it’s quite a leap from ‘if you work in the service sector’ to ‘if you only work in the service sector’. One is hypothesising with no prejudice, the other is condescending and superior.

Anyway, we’ll agree to disagree as it’s a bit of diversion.
 
genuinely don’t know what to do for the best, I can’t down tomorrow or Saturday due to work to pick my season card reprint up. and I think Sunday will be absolute carnage.
Chris waters head must be absolutely battered, he asked me to email him yesterday if I hadn’t received it, had no reply since. He must be inundated
 
Nobody is having a go at the Club without good reason.

From what I can see this is all constructive criticism because we can see the club loosing busines and good will.

The senior managment at the Club need to get hold of the ticketing and merchandice now because it is an absolute shambles.

You cant buy a SAFC top for love nor money and for many its easier to get into Fort Knox than the SOL.

Whoever is in charge of this mess should really be looking for new employment because the service sector is not really for them.

Exactly.

FFS they’ve got a captive market that are basically pleading with them to open the ticket office and the club shop so they can spend money, and they’re doing the absolute bare minimum and that’s being kind. Fans have been asking for improvements for over a year or more now and it’s still falling on deaf ears.

How much money did we lose out on not selling any play off final branded merch?

I hate to have a go, I really do, as there is obviously good work going on behind the scenes in other areas, but having a fully staffed ticket office and shop should be basic business as usual stuff, it’s simple customer service
 
Status
Not open for further replies.

Back
Top