Club statement required re Ticket Office


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Hopefully the published minutes from the recent RAWA meeting will shed some light on planned improvements in this area.

If RAWA are to be a ‘critical friend’ then the ineptitude of the retail / ticketing operations at the club needs to be highlighted.
 
We were trying to buy five decent seats but lost out on them. We chatted about alternative seats but simply don’t trust the club to get the tkts to us.
That meant visiting the ticket office to get them. With a six year old with us we didn’t want to be queuing round the block on Sunday morning.
I was gonna be giving up a days work to attend the game and decided against taking further time off to visit the ticket office on Satda. We, like many many others, do not live in Sunderland.
What happened to the Caring Club ?
 
They’re remarkably quiet when it comes to this stuff. If they were at least making some noise about knowing it’s not good enough you could hope it would change but the silence really makes it seem like they don’t care and won’t be fixing any of it. I’d love to have a conversation with someone at the club about why it’s this way when literally no other professional club is run on such a stripped back system.

Knocking on 40k for Sunday, with a few thousand seats left available…..you’d think they’d be moving mountains to get it full.
It doesn't show up on Davisons spreadsheet or PowerPoint presentation so he doesn't have to deal with it.
I don't support them. I support Sunderland. We're not perfect. We're climbing back from the lowest point in our history.

I'm sick of reading threads every Day criticising these aspects of the club. Far from ideal but seems to be a favourite pastime for some pulling the club to bits.
So if there are issues with the ticket office or the club shop, we should just accept them and say nowt.
These are very easy issues to fix if the club has the will
The club is a disgrace in this regard. Ticket office open for 9 hours of the entire week in the lead up to the first game? Who's bright idea is that?
Davison spreadsheet
Stop being a provocative clever shite with your stuff on this thread. Thanks.

I've said the playing side is looking so much more professional which it is. Off the field you cannot deny it's a mess on many fronts-the lack of communication and failure to answer supporter concerns on matters like this thread is highlighting is undeniable and amateurish, showing a lack of respect to the fanbase.
He's Steve Davison
 
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We are definitely seeing the impact of the cost cutting that went on under SD and CM.

I fully get it will take time to get a new kit deal/lines of merchandise back into the club shop; but it shouldn’t take long to get the ticketing side back up and running.

They’ve had weeks to train staff
They’ve had a year to recruit and train some staff but doesn’t look like they’ve bothered.
 
Was down yesterday, whole thing was an absolute shambles, we started only at the side of the ticket office and it took two and a half hours to get to the desk. Only 3 overworked lasses on the counter, they kept leaving to go to the back office to print stuff or ask advice and each customers query was about 10 mins.
Two people in their 70s were standing for over 2 hours, one lady has a seizure and an ambulance was called and fans were getting angrier by the minute.
Why on the week leading up to the first game was it closed on Monday and Tuesday and why only 3 hours when it finally does open.
Absolutely pathetic by the people in charge and totally unfair on those lasses in the front line.
 
Was down yesterday, whole thing was an absolute shambles, we started only at the side of the ticket office and it took two and a half hours to get to the desk. Only 3 overworked lasses on the counter, they kept leaving to go to the back office to print stuff or ask advice and each customers query was about 10 mins.
Two people in their 70s were standing for over 2 hours, one lady has a seizure and an ambulance was called and fans were getting angrier by the minute.
Why on the week leading up to the first game was it closed on Monday and Tuesday and why only 3 hours when it finally does open.
Absolutely pathetic by the people in charge and totally unfair on those lasses in the front line.
It’s as if they’ve looked at the numbers the ticket office gets through the door during a week and decided to just cram them all into a few hours as if it’s going to be as smooth as owt.
 
The predominance of the threads annoy me. The problems of the ticket office and club shop are well documented. There's chapter and verse, old and new testament about it on here. Was the situation brought up at teh recent meeting? What was the outcome?
So, what do you want me to do? No-one from the club has answered 4 (now) emails and counting. I've tried ringing every number available and, it appears we don't even have a switchboard any more as calls are directed to "Security". You tell me who to speak to regarding my present issue and I won't put it on here.

As I say, I'm trying to give my/ your club money and there appears next to no way of them taking it.
 
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So, what do you want me to do? No-one from the club has answered 4 (now) emails and counting. I've tried ringing every number available and, it appears we don't even have a switchboard any more as calls arw sirected to "Security". You tell me who to speak to regarding my present issue and I won't put it on here.

As I say, I'm trying to give my/ your club money and there appears next to no way of them taking it.
Support them mate. That should help
 
It doesn't show up on Davisons spreadsheet or PowerPoint presentation so he doesn't have to deal with it.

So if there are issues with the ticket office or the club shop, we should just accept them and say nowt.
These are very easy issues to fix if the club has the will

Davison spreadsheet

He's Steve Davison
Can’t believe I haven’t said that! These issues are ridiculously easy to fix and a very quick win for the club.
 
They’ve had a year to recruit and train some staff but doesn’t look like they’ve bothered.

There is definitely a problem mate. Whether it’s down to budget, a misguided hope things would just work, or plain incompetence; it’s a mess.

I actually accept things can go wrong (such as issues with kit) and I acknowledge there was a need to cut costs at times (and the fact it takes time to ramp things back up) but the lack of customer service is disgraceful really.
 
There’s simply no excuse for not having a properly functioning ticket office, the owner needs to get a grip of the situation and sort it out. No excuses.
 
Was down yesterday, whole thing was an absolute shambles, we started only at the side of the ticket office and it took two and a half hours to get to the desk. Only 3 overworked lasses on the counter, they kept leaving to go to the back office to print stuff or ask advice and each customers query was about 10 mins.
Two people in their 70s were standing for over 2 hours, one lady has a seizure and an ambulance was called and fans were getting angrier by the minute.
Why on the week leading up to the first game was it closed on Monday and Tuesday and why only 3 hours when it finally does open.
Absolutely pathetic by the people in charge and totally unfair on those lasses in the front line.

Spot on mate.

It’s f***ing shocking three or four lasses have to deal with that mess
 
It's every time with them man. I know we all have fond memories of wembley at it all worked out in the end, but the week leading up to it was a shambles with regards to tickets. There was no seats together, then there was an empty block, then sold out, then 5,000 got released , on the last day, 2,000 released all of a sudden when it was previously sold out, totally ambiguous wording on how the purchasing system was set up with regards to who was entitled to a ticket, how many, how the networks worked etc. And loads of people not being able to get online.... All relatively normal stuff, but the club has zero communication lines other than Chris waters Twitter account. No press release regarding how many we had and how many we'd sold etc, people waiting to get tickets with mates and sort hotels and transport with 2 days to go etc.. and you simply cant speak to anyone at the club. You just have to wait and hope

It's because them who run the club don't have to buy tickets , that they'll never understand how shit thier system is. I don't think they realise just how many fans we have, and how many we could have, if they didn't make it so difficult to buy tickets.

No ticket office. No pay on the gate. No club shop. No one answers the phone. Barely a reply via email if your lucky within a week. How are these people in charge of a multi million pound business
Agree

In particular no pay on the gate is just beyond stupid and rules out many supporter and particularly kids. A cash or contactless turnstile will easily pay for itself and importantly create goodwill and encourage supporters who may just decide to turn up on the day
 
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