Club statement required re Ticket Office


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Davison needs to come out with a full statement about the whole commercial shambles. Refusing money from customers and pissing them off is outrageous. He can’t keep hiding behind “it’s all Stewies and Charlie’s fault” any longer. If he’s unable to fix it they’re lots of others who can. As a MLF I really wanted him to succeed by he’s probably the most incompetent employee I’ve ever heard of.
 
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Davison needs to come out with a full statement about the whole commercial shambles. Refusing money from customers and pissing them off is outrageous. He can’t keep hiding behind “it’s all Stewies and Charlie’s fault” any longer. If he’s unable to fix it they’re lots of others who can. As a MLF I really wanted him to succeed by he’s probably the most incompetent employee I’ve ever heard of.
Davison is making Jim Rodwell look like Alan sugar 🙈🙈🙈
 
Sounds like a disgrace that mind. No way should we be turning away people who arrived prior to the ticket office closing. If they're opening for a limited number of hours they should be paying staff to work extra time just to ensure they get everyone served (pay them till 2 or something even if they say 1 is the last time to get there).

I'm hoping the ticket office was mentioned in the meeting (I wasn't in this one, but apparently the minutes shouldn't take much longer), but we really need to see changes rather than words. I'll pass this on to the committee, getting sick of the shit "customer service" tbh, feels like nowt changes, its not even close to good enough
 
Sounds like a disgrace that mind. No way should we be turning away people who arrived prior to the ticket office closing. If they're opening for a limited number of hours they should be paying staff to work extra time just to ensure they get everyone served (pay them till 2 or something even if they say 1 is the last time to get there).

I'm hoping the ticket office was mentioned in the meeting (I wasn't in this one, but apparently the minutes shouldn't take much longer), but we really need to see changes rather than words. I'll pass this on to the committee, getting sick of the shit "customer service" tbh, feels like nowt changes, its not even close to good enough

Cheers mate
 
The thing that bothers me is the apparent complete indifference of the club's hierarchy, the club has a huge fan base and deserves better than to be treat like mushrooms (kept in the dark and fed shite), The Replica shirts for instance, go on sale and a day later sold out and unobtainable for a couple of weeks, now I realise as do most people that there are issues with delivery from the suppliers to most clubs but how long would it take to issue a statement on the safc website saying as much,
The ticket office is beyond belief, the people working there are very good but are shackled by the chicken shit way that the previous owners cut everything to the bone, however that regime is in the past and the new owner's just seem to carry on with little regard to customer welfare, perhaps they need a P.R. man to come in and let the fans know what the hell is going on. Very amateur behaviour indeed. K.L.D. needs to get involved with this and start kicking arse.
 
Are you on a wind up mate? Surely if there’s daily threads criticising the ticket office and club shop side of things then surely that points towards a problem at the club and not thousands of fans twisting for the sake of it.
I haven't said there's not a problem. There are thousands of comments about the situation, flooding the board. Same folk commenting, including me.
 
I’m quite supportive of the move to electronic tickets and going cashless. The customer service, however, is f***ing shite.

Surely to god someone at the club realised that additional support would be required to support with the first game on the season? It’s one thing to make people use an online platform but to basically remove support when folk has issues, is just woeful

Yet you can't buy an electronic season ticket either because I don't think they've worked out/can be arsed to work out how to do it.
Unless they were expecting long queues and therefore had already planned to turn people away, we don't.

Preempted a kick off due to their own wrong doing?
 
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Some of your comments on this thread are lees than sympathetic to what is a pathetic situation in our commercial department, you may be fishing for bites, but it’s not necessary.
Thats why I put the wum on ignore very early into his shit postings
Seriously mate, people aren't twisting, we have issues with wanting to attend and support the club. No-one is merely having a pop at the club, they want to support it financially and vocally on Sunday but are finding it difficult to do so.
This is a message board to discuss all things SAFC and this particular issue has not occured previously in my time of attending
Dont feed him man, he is deliberately winding people up
A terrific Atmosphere :) :) if you can get a f***ing problem sorted at the ticket office :) :) Arrive early this weekend
 
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I'm trying to give them f***ing money man in order to support my club. What do you want me to say?

Also, why does it bother you? It evidently does.
The predominance of the threads annoy me. The problems of the ticket office and club shop are well documented. There's chapter and verse, old and new testament about it on here. Was the situation brought up at teh recent meeting? What was the outcome?
 
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anyone got steve davisons email address?

there is absolutely no way that anyone who has bought a ST in March, April, May or June should be spending a single second queuing anywhere to collect their tickets. never mind queuing for hours to be turned away, or queuing before the first game of the season and missing part of the game.

I paid for mine on 23 March, exactly 4 months ago.

now, i realise that they might want to wait for big batches of new tickets before sending an order to the printers. i understand that the printers may be understaffed and backlogged. i understand these things take time. but surely, surely, someone at the club, around say the end of May, went ''right, we have at the moment 5000 new STs to print for new members and people who have moved seats, lets get this order sent to the printers so we can get them posted to customers by the start of July, because come the last two weeks of july we know we'll be really busy''

you can guarantee that there is a 'cost per order' at the printers, so some smart arse has suggested waiting till the last minute, till they literally can't wait any longer, have a massive list of STs to print, and then sent the order in. probably last week. saved about £75. and now 100s of people haven't got their STs in time. possibly more.

i honestly can't understand how SAFC as a company survives. these are only the issues we see, god knows what utter shambles happen behind the scenes
 
anyone got steve davisons email address?

there is absolutely no way that anyone who has bought a ST in March, April, May or June should be spending a single second queuing anywhere to collect their tickets. never mind queuing for hours to be turned away, or queuing before the first game of the season and missing part of the game.

I paid for mine on 23 March, exactly 4 months ago.

now, i realise that they might want to wait for big batches of new tickets before sending an order to the printers. i understand that the printers may be understaffed and backlogged. i understand these things take time. but surely, surely, someone at the club, around say the end of May, went ''right, we have at the moment 5000 new STs to print for new members and people who have moved seats, lets get this order sent to the printers so we can get them posted to customers by the start of July, because come the last two weeks of july we know we'll be really busy''

you can guarantee that there is a 'cost per order' at the printers, so some smart arse has suggested waiting till the last minute, till they literally can't wait any longer, have a massive list of STs to print, and then sent the order in. probably last week. saved about £75. and now 100s of people haven't got their STs in time. possibly more.

i honestly can't understand how SAFC as a company survives. these are only the issues we see, god knows what utter shambles happen behind the scenes
Contact Chris, he's usually spot on, he's also happy to have his email address shared on here

[email protected]
 
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