Club statement required re Ticket Office


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Can't go to the game tomorrow. Bought an extra season ticket for the bairn but there wasn't one next to where I am so asked to be moved to three together. Heard nothing for weeks then got an email yesterday saying new season cards were delayed so they would be sending digital tickets. Got email earlier and tickets are for the two we already had. f***ing pathetic service.
 
I’m seriously ticked off at this situation. Can we organise a mass of complaints emails? we all hit them at once highlighting experiences and demanding action.

We could also include a Link to this thread and others of the past highlighting the inept running of the club shop etc.

It’s time the club took responsibility and frankly I’m f***ing sick of hearing about how shote it is for our supporters. Enough is enough.
 
I’m seriously ticked off at this situation. Can we organise a mass of complaints emails? we all hit them at once highlighting experiences and demanding action.

We could also include a Link to this thread and others of the past highlighting the inept running of the club shop etc.

It’s time the club took responsibility and frankly I’m f***ing sick of hearing about how shote it is for our supporters. Enough is enough.
That will be cool as long as there is no G mails, as allegedly the club cannot see them or be bothered with them.
 
A simple apology would suffice given that you quoted me using language that I did not use about the front line staff but no you come back trying to be clever with a further daft and patronising comment.

In terms of the name calling you could try 'sorry'.
I won’t apologise. I may have used a different term but your post inferred they should stay until you were satisfied.

Well they do say, paraphrasing, sorry is the hardest word.
How much of the ticket price goes towards wages of ticket office staff?

The staff may have other things to do when there shift finishes, it happens you know.
I do know. That was my point.
 
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Are security guards club employees or contractors? Shouldn't have done it cos it was 5 past 5 but went on a rant about the shite service and demanded SD be sacked 😂
 
Feel sorry for anyone going to the ticket office tomorra. 4 of us don't know whether we will all get in or not but no chance we will be going to the ticket office if we don't. Will just fuck off to the pub. Not worth the hassle. Will be total chaos.
Its disgusting, asking people to get there early to help them sort the shit out that the club have created. I think I might do the same if my season card doesnt work
 
Feel sorry for anyone going to the ticket office tomorra. 4 of us don't know whether we will all get in or not but no chance we will be going to the ticket office if we don't. Will just fuck off to the pub. Not worth the hassle. Will be total chaos.
Only advice I can give is get there early. Just grateful mine arrived nice and early. All I need to do now is hope the bastard thing works.
 
Only advice I can give is get there early. Just grateful mine arrived nice and early. All I need to do now is hope the bastard thing works.

I'm going for 11:30ish so if it doesn't work there's time to walk back to town before kick off. Mine came (didn't meet criteria that was meant to trigger a new one being sent) but others in my party didn't get one. First game last season one of ours didn't work so just got no confidence. Hopefully will all be sound when we get there.
Its disgusting, asking people to get there early to help them sort the shit out that the club have created. I think I might do the same if my season card doesnt work

Could all be easily solved as well with digital ST's but despite pushing normal digital single tickets they won't do it for ST's.
 
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I'm going for 11:30ish so if it doesn't work there's time to walk back to town before kick off. Mine came (didn't meet criteria that was meant to trigger a new one being sent) but others in my party didn't get one. First game last season one of ours didn't work so just got no confidence. Hopefully will all be sound when we get there.


Could all be easily solved as well with digital ST's but despite pushing normal digital single tickets they won't do it for ST's.
Planning for 11:30, if it doesnt work, back over the town for me also
 
If as seems the case from various comments on here and other sources, the club needs to explain as to why the clubs supporters who have spent time today in a queue and then to be told they can’t get a ticket as it’s is due to close, is an absolute disgrace.

The club off the field let’s be honest remains a shambles, be it the ticket office, the club shop and the lack of meaningful engagement with the clubs brilliant support.

The club surely needs to explain why purchasing match day tickets is not as it should be and why some supporters are being treat in this way.
We queued for 2 hours yesterday and I asked the 'security' person what happened at 1pm and when do they tell people not to bother waiting as they won't get in as . He went mental at me - started shouting not to tell them how to do their job; told me 2 hours was nothing ;and they knew what they were doing! Also that everything was on camera.
I am furious about this -Shouldn't have had to go in the first place as it should have been done on line - the crap hours so no one who works has a chance to go - and this abuse just to get tickets already paid for.
Despite a sign saying we treat all our customers with respect and dignity, they absolutely don't. They treat us like shit with no respect whatsoever. I have never been so angry with the club. This is entirely preventable. The whole business of a football club is to sell tickets. It really isn't that hard and everyother club in the world can do it better than SAFC. It's like they don't want us to go. Why have 2 security people doing f all instead of another person sorting out tickets. There was ony 2 ticket staff on at first and at first and then 3 despite the huge amount of people waiting For me all the goodwill they created at the playoff has now gone. I hate them .
 
I won’t apologise. I may have used a different term but your post inferred they should stay until you were satisfied.

Well they do say, paraphrasing, sorry is the hardest word.

I do know. That was my point.
Wont apologise but recognise you mis quoted me - fair enough. Thick as mince. Ill await your next daft and patronising comment,
I won’t apologise. I may have used a different term but your post inferred they should stay until you were satisfied.

Well they do say, paraphrasing, sorry is the hardest word.

I do know. That was my point.

I have no idea what point you are trying to make but certainly from this thread and others plenty of decent fans are rightly frustrated with the Club who are making it incredibly difficult for supporters to support the Club either by ticketing or merchandicing arrangements. From what I can see nothing but decent supporters offering constructive criticism and wanting the club to sort itself out.
 
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We queued for 2 hours yesterday and I asked the 'security' person what happened at 1pm and when do they tell people not to bother waiting as they won't get in as . He went mental at me - started shouting not to tell them how to do their job; told me 2 hours was nothing ;and they knew what they were doing! Also that everything was on camera.
I am furious about this -Shouldn't have had to go in the first place as it should have been done on line - the crap hours so no one who works has a chance to go - and this abuse just to get tickets already paid for.
Despite a sign saying we treat all our customers with respect and dignity, they absolutely don't. They treat us like shit with no respect whatsoever. I have never been so angry with the club. This is entirely preventable. The whole business of a football club is to sell tickets. It really isn't that hard and everyother club in the world can do it better than SAFC. It's like they don't want us to go. Why have 2 security people doing f all instead of another person sorting out tickets. There was ony 2 ticket staff on at first and at first and then 3 despite the huge amount of people waiting For me all the goodwill they created at the playoff has now gone. I hate them .

Very sorry to hear this, the club need to come out and explain why it is having so many issues. The club is running a serious risk of alienating supporters like yourself from wanting to return.
 
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