Club statement required re Ticket Office


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The whole club is absolutely useless from the very top. I do feel for the ticket office staff and Chris Waters as they are battered with problems all caused because of decisions from the top to not open the damn ticket office. If they’d just opened it, even with a skeleton staff of 2, for the whole summer then people would have been sorted in their own time and you wouldn’t have this mad rush late on.

The online system is total crap too, I wanted to buy a ticket for my kid for this season, her first ST, but I couldn’t setup a new account number for an under 16 as the ticket office needed to do it, and I couldn’t get in touch with the TO as they weren’t open and one phone line was so busy the overflow was full constantly. Waters eventually managed to get us sorted, but because I’d emailed him several times due to getting ignored he then kept ringing me presumably when he got to each email.

Honestly don’t understand why you wouldn’t just leave the TO open all summer - it’s the most busy time for a football club of the season and the most important, as it’s probably 90% of all ticket sales within a 6 week window.

Absolute shambles the whole thing
Im as left wing as they come but if you work in the service industry I would expect workers to have some flexibility.

A que out the door...the management should have said right lads n lasses sort this que and have some flexi time when we arent as busy and the first couple of rounds of drinks are on me at the next staff night out.
The staff won’t be contracted to work until 1pm though and then walk out the door so they don’t need flexibility. There’s plenty of jobs need doing after any retail establishment shuts including cashing out, etc., so their standard hours would include time for all of this too
 
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So if you are ‘only’ in the service industry, probably on minimum wage, you must work until told? The but in your statement speagks volumes.

There should be sufficient personnel employed in acceptable hours to handle demand. The club has failed people and needs to improve. A moan-in on here achieves nothing. That’s all I’m trying to say.

I’m trying to be optimistic for Sunday .

As before I’ll comment as and when I want. But thanks for the advice.
What are you on about? Where did I say 'only' with reference to the service sector like you have quoted me.

Go back and read what I said you thick fking idiot.
Where did he say ‘only’ in the service sector?

You’re defending the indefensible here. The situation is an absolute shambles for season ticket holders and single match buyers. The service isn’t fit for purpose, hasn’t been for quite some time and shows no signs of improvement. It’s been brought up by RAWA previously, answers given have been unsatisfactory and mark my words, if performances and results aren’t good at the start of the season, this has potential to cause a hell of a lot of bad feeling. People airing their grievances online is only natural and if you don’t want to read it you aren’t forced to
Thanks mate. I think the bloke is an idiot. I never set out to be derogatory to front line staff.

If Im having a go at anyone its the senior managment at the Club who are having an absolute nightmare in running this area of the Club.
He doesn’t say only but he does say if. So if it’s the service industry it’s ok?
You have already made your self look daft. Stop digging and apologise.
He said if, I paraphrased it to only. Not a massive leap depending on your viewpoint.
A fking idiots viewpoint aye.
 
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What are you on about? Where did I say 'only' with reference to the service sector like you have quoted me.

Go back and read what I said you thick fking idiot.

Thanks mate. I think the bloke is an idiot. I never set out to be derogatory to front line staff.

If Im having a go at anyone its the senior managment at the Club who are having an absolute nightmare in running this area of the Club.

You have already made your self look daft. Stop digging and apologise.

A fking idiots viewpoint aye.
You seem to like to revert to name-calling. The refuge of the unimaginative.


You said the staff should remain at work until the queues were dealt with. That's the front line staff. That's before you had time to rethink it.
 
Genuine question why are so many people wanting to visit in person to buy tickets ? bought my mste one yesterday on phone as he’s bit older and was straight forward tickets sent to my email, are people visiting just to buy or is it to sort issues with tickets not arriving so is it a tech problem? snd they left posting cards out too late etc
 
Genuine question why are so many people wanting to visit in person to buy tickets ? bought my mste one yesterday on phone as he’s bit older and was straight forward tickets sent to my email, are people visiting just to buy or is it to sort issues with tickets not arriving so is it a tech problem? snd they left posting cards out too late etc
For me, its cos my season ticket which i paid for in may, has not arrived yet so i need to get a ticket from the office or pay for it twice.

Looking forward to queuing for 2 hours later today.
 
Genuine question why are so many people wanting to visit in person to buy tickets ? bought my mste one yesterday on phone as he’s bit older and was straight forward tickets sent to my email, are people visiting just to buy or is it to sort issues with tickets not arriving so is it a tech problem? snd they left posting cards out too late etc

I posted the link to the Echo's main story - most or all(?) have not received all or part of their season card allocation.

Crowds queue at SoL as SAFC fans keen to get shirts and secure their seats for Coventry opener
 
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Not sure why a lad who spent 35 years at Atkinson was trusted as the COO as the club just because he supports us or claims to, for someone who does he knows nothing about us.
 
You seem to like to revert to name-calling. The refuge of the unimaginative.


You said the staff should remain at work until the queues were dealt with. That's the front line staff. That's before you had time to rethink it.
A simple apology would suffice given that you quoted me using language that I did not use about the front line staff but no you come back trying to be clever with a further daft and patronising comment.

In terms of the name calling you could try 'sorry'.
 
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