Thanks for your help Jardin, but I've filled that form in already, it just gives a standard reply :-Try this feedback form - users have apparently had success with gmx filling this one in:
Free Webmail and Email by GMX | Sign Up Now!
Put that you have been locked out due to suspicious activity and are struggling to rescue the account and they should be able to help.
Thank you for your message
Thank you for your inquiry. You will receive an answer shortly. We appreciate your patience.
I've been waiting since Monday night. I did some googling and found another way to contact gmx but it just gives a standard email reply :-
Dear Sir or Madam,
Your message has reached the Public Relations Team of GMX. We have received quite a high number of customer support inquiries in the past. Please apologize this automated message but we ask for your understanding that we are not able to handle support inquiries.
If you need technical support, please contact our Support Team directly via https://service.gmx.com/shareFeedback.html .
Try to select the topic that best describes the issue/inquiry and if you receive an automated response simply reply to it so an agent is assigned to the ticket. If you have a complaint about an account and you are NOT a GMX customer simply provide YOUR contact address and under GMX address enter the address you are referring to.
Our Support Team is striving for a speedy response time but in times of high ticket volume an answer can take a few business days. In addition, please check your spam folder – sometimes the reply is accidentally marked as spam by some providers. Last but not least: if you are not satisfied with the service you have received or have a general complaint against GMX company or product please reply to an agent message you received that you wish to be escalated to a Support Manager of GMX.
If you are a journalist or have a specific Public Relations Inquiry we kindly ask that you reply to this message and we are glad to attend to your inquiry.
Thank you for your understanding.
Regards,
Public Relations Team / GMX
Love the bit about they will reply if I am a journalist, but I, as an email account holder have to wait.
Just going to be a journo now I think. (Remember who what why where how when are the tools of my new trade! )