bobsleigh
Goalkeeper
Why are big companies customer services so bad?
Trying to get hold of an actual human being at either one of these companies is beyond the realm of reason apparently.
Aviva Car Insurance for example, they state to use the 'Live Chat' - well this actually means finding the Bot Chat to begin with (not particularly easy to start with) and then through hours of trawling on Google, the only way you can then actually talk to a human agent on the 'Live Chat' is by typing 'connect to a human', this is obviously not advertised anywhere on Aviva's site and this code sentence was only found due to the beforementioned Google research. Once connected to a human agent on Live Chat, you then have to be passed onto the 'Claims' department which then never happens as 'we're extremely busy right now - why don't you try our FAQ's which solve 999% of our most common problems'.
Just an absolute shambles of a customer services experience - British Gas a similar experience. Avoid both like the plague if you can help it.
On the opposite side, I have had good customer experiences with Octopus Energy and Central 1st Car Insurance in the interest of balance.
Trying to get hold of an actual human being at either one of these companies is beyond the realm of reason apparently.
Aviva Car Insurance for example, they state to use the 'Live Chat' - well this actually means finding the Bot Chat to begin with (not particularly easy to start with) and then through hours of trawling on Google, the only way you can then actually talk to a human agent on the 'Live Chat' is by typing 'connect to a human', this is obviously not advertised anywhere on Aviva's site and this code sentence was only found due to the beforementioned Google research. Once connected to a human agent on Live Chat, you then have to be passed onto the 'Claims' department which then never happens as 'we're extremely busy right now - why don't you try our FAQ's which solve 999% of our most common problems'.
Just an absolute shambles of a customer services experience - British Gas a similar experience. Avoid both like the plague if you can help it.
On the opposite side, I have had good customer experiences with Octopus Energy and Central 1st Car Insurance in the interest of balance.