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DPD has disabled part of its online support chatbot after it swore at a customer.
The parcel delivery firm uses artificial intelligence (AI) in its online chat to answer queries, in addition to human operators.
But a new update caused it to behave unexpectedly, including swearing and criticising the company.
DPD said it had disabled the part of the chatbot that was responsible, and it was updating its system as a result.
"We have operated an AI element within the chat successfully for a number of years," the firm said in a statement.
"An error occurred after a system update yesterday. The AI element was immediately disabled and is currently being updated."
Before the change could be made, however, word of the mix-up spread across social media after being spotted by a customer.


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