Usually easiest if you connect via the companion app on your phone. Turn off anything else, like your pc or iPad, that might try to connect to Bluetooth while you try to connect as it'll only connect to one place at a time.Wife got me a tacx vortex but still can't get it working on zwift. Tech absolutely does my tits in.
As a desperate follow up to my last post, does anyone have any experience troubleshooting on these things. mine has a orange light on that means it needs a software update. but after 2 days I'm unable to do this. Ive been messing about with this for 10 days now and next step is bin it