Just a quick one you mention removal of loyalty points since Man City, I've actually just today noticed my niece had hers removed for Fulham some 2 weeks prior to Man City, as it happens I will challenge this as she was there with me on the day. I've only checked because following Mags away mine, hers and 2 others in my group had ours removed for non attendance on the day, I feel the common demoninator was we all used the lift, on the day scanner was erratic to say the least at the lift doors. I did challenge this providing photos of us in the ground and despite the ticket office manager initially refusing to review this and accept evidence citing system was correct and saying I had to get Newcastle to admit scanner was not working correctly, they did relent later in week and points were re-awarded.Whilst its easy for me to say dont be too down heartened with all the knocks your getting, we all know you did lots for real fans. Ftm