SAFC - Fan Ban & Ticket Cancellations

[the sleeping giant]

Yep, what part of the T&C's have the 65 fans broke who had their ticket cancelled for the scum?

I confess - I let someone else have my ticket for Bristol city last Good Friday due to a family bereavement.

I’m expecting another club investigation, at which point I’m aware I may then be banned from all away games for over 2 seasons (thus being at the bottom of the list for future purchases). I may never see another away game but it’s my own fault for trying to recover my costs & helping out a pal at the same time.

However, I may ask for 40 lashes on the pitch at halftime, dished out by the ticket office manager, as a suitable alternative. Let’s hope the club are feeling more generous on this one.

 

[Tommy1973]

He may be a good lad, getting tickets for mates, my point is he is doing something the ticket office is condemning and that is selling tickets on. He has no right to sell any tickets to those without the correct number of points. If he does get on here I would like to hear his point of view on the situation.

Do u Evan know what u talking about .have u read the 3000 post on here .nearly everyone has said positive things about him.he doesn't sell them on .the people with the points recieve the tickets .and as far as your family members are they part of safc 2012 branch

 

[the sleeping giant]

I know (neutral) people who’ve had dealings with him, and they’ve said he comes across like a massive bell end. So I wouldn’t be surprised at that in the slightest.

You’re clearly not talking about the same bloke.

 

[Mackem Al]

Do u Evan know what u talking about .have u read the 3000 post on here .nearly everyone has said positive things about him.he doesn't sell them on .the people with the points recieve the tickets .and as far as your family members are they part of safc 2012 branch

"NewMember" he even said "if he does get on here id like to hear his point of view". FFS, safc2012 has literally posted his view and facts umpteen times in this very thread.

 

[Tommy1973]

After 3000 posts can anybody create a petition to get safc2012 case heard again and common sense prevail .plus a no confidence vote to the absolute bellends who are running our ticket office .surely there must be somebody with a bit of sense who they can employ

 

[Father Jack Hackett]

After 3000 posts can anybody create a petition to get safc2012 case heard again and common sense prevail .plus a no confidence vote to the absolute bellends who are running our ticket office .surely there must be somebody with a bit of sense who they can employ

There are two people in particular who have been at the club five minutes and the more I hear about their complete indifference towards the support (including my own experience) the more I despair at it being allowed to happen.

 

[Chewit]

Yes. Loyalty points reward those who travel length and bredth of country every week regardless of the league we are in.

I think our away fans and their culture and loyalty is something to preserve.
However I don’t think it should be a closed shop.
A % every week should go to ballot to season ticket holders.
A % of the stadiums tickets are kept back from being season tickets and likewise away tickets. It’s just the % that would be in debate

You used to be able to do this about 5+ years ago but they changed it so that if you tried to switch to an under 16 date of birth it forced you to contact the club to show proof. I'd be surprised if they undid that check to allow it to happen again.

The obvious solution is to be able to transfer it to a club member for a limited number of times a season and get no loyalty points when you do.

In the case of it being a branch it’s win-win-wiin-win situation

The original season ticket holder benefits as he is not out of pocket- the other Sunderland fan benefits as they get to see a game - the branch benefits as they keep their coach full- the club benefits as it’s still sold the ticket and it retains control over who uses it.
It’s really not difficult and quite doable with today’s technology

 

[Tommy1973]

I think our away fans and their culture and loyalty is something to preserve.
However I don’t think it should be a closed shop.
A % every week should go to ballot to season ticket holders.
A % of the stadiums tickets are kept back from being season tickets and likewise away tickets. It’s just the % that would be in debate


The obvious solution is to be able to transfer it to a club member for a limited number of times a season and get no loyalty points when you do.

In the case of it being a branch it’s win-win-wiin-win situation

The original season ticket holder benefits as he is not out of pocket- the other Sunderland fan benefits as they get to see a game - the branch benefits as they keep their coach full- the club benefits as it’s still sold the ticket and it retains control over who uses it.
It’s really not difficult and quite doable with today’s technology

So u don't think the loyalty of fans spending thousands each year doesn't deserve rewarding.will this be a debate if we get relegated next season and we off to Southampton on a Friday night

 

[BDI]

I think our away fans and their culture and loyalty is something to preserve.
However I don’t think it should be a closed shop.
A % every week should go to ballot to season ticket holders.
A % of the stadiums tickets are kept back from being season tickets and likewise away tickets. It’s just the % that would be in debate

The obvious solution is to be able to transfer it to a club member for a limited number of times a season and get no loyalty points when you do.

But then why apply if you cannot make it (unless it was last minute)

 

[Chewit]

But then why apply if you cannot make it (unless it was last minute)

That’s it though we all have events in life which prevent us attending a match, particularly at other end of country, but is also why it should be limited, and also its to help branches who need to fill buses

So u don't think the loyalty of fans spending thousands each year doesn't deserve rewarding.will this be a debate if we get relegated next season and we off to Southampton on a Friday night

You clearly didn’t read that correctly, I would reread

 

[Essayeffsee]

I think our away fans and their culture and loyalty is something to preserve.
However I don’t think it should be a closed shop.
A % every week should go to ballot to season ticket holders.
A % of the stadiums tickets are kept back from being season tickets and likewise away tickets. It’s just the % that would be in debate


The obvious solution is to be able to transfer it to a club member for a limited number of times a season and get no loyalty points when you do.

In the case of it being a branch it’s win-win-wiin-win situation

The original season ticket holder benefits as he is not out of pocket- the other Sunderland fan benefits as they get to see a game - the branch benefits as they keep their coach full- the club benefits as it’s still sold the ticket and it retains control over who uses it.
It’s really not difficult and quite doable with today’s technology

Could call the percentage the no loyalty point section?

Lets face it if we get relegated the % wont fill because work or family will intervene again.

 

[Jack Ford]

I think our away fans and their culture and loyalty is something to preserve.
However I don’t think it should be a closed shop.
A % every week should go to ballot to season ticket holders.
A % of the stadiums tickets are kept back from being season tickets and likewise away tickets. It’s just the % that would be in debate


The obvious solution is to be able to transfer it to a club member for a limited number of times a season and get no loyalty points when you do.

In the case of it being a branch it’s win-win-wiin-win situation

The original season ticket holder benefits as he is not out of pocket- the other Sunderland fan benefits as they get to see a game - the branch benefits as they keep their coach full- the club benefits as it’s still sold the ticket and it retains control over who uses it.
It’s really not difficult and quite doable with today’s technology

I knew promotion to the Premiership would create all sorts of problems.

For all the glory etc unfortunately the price of 'success' is creating divisions amongst our fans..

 

[Gronkowski]

Could call the percentage the no loyalty point section?

Lets face it if we get relegated the % wont fill because work or family will intervene again.

Night shift will be back on

 

[Hawkings Boots]

I knew promotion to the Premiership would create all sorts of problems.

For all the glory etc unfortunately the price of 'success' is creating divisions amongst our fans..

The division around away tickets existed in the Championship. The only issue was that in the Championship was that it was for a couple of games a season (Boro, Leeds etc).

It's our first season in the PL for a decent amount of time. Demand was always going to exceed supply so it applies to most games rather than the odd game.

If this time next year the away games have been repeated with none going to even STH then yes there is probably a conversation to be had but no need to rush in ballots/membership systems based on less than one season of high demand

Demand will fall next year naturally and if we have a rubbish season it will drop off even more. Let's face it - it's Sunderland so we know how the story usually goes.

 

[Barney Mackem 13]

This maybe opening a can of worms, but do we all think the current AWAY ticketing process is fair?

Hey up, the closed shop brigade is trying to get involved!!!
Pipe down and respect what is going on.

 

[R and W Tractor]

As most home games are a sellout, would you be happy to give up your season ticket to allow even more people to attend home games now we are in the Prem?

But if we are relegated and the demand drops off cos we are crap again, you can have your season ticket back.

 

[Essayeffsee]

Guarantee that this ticketing subgroup thats been referenced on this probably has about 5 loyalty points between them.

About as useful as RAWA.

 

[R and W Tractor]

As most home games are a sellout, would you be happy to give up your season ticket to allow even more people to attend home games now we are in the Prem?

But if we are relegated and the demand drops off cos we are crap again, you can have your season ticket back.

I think our away fans and their culture and loyalty is something to preserve.
However I don’t think it should be a closed shop.
A % every week should go to ballot to season ticket holders.
A % of the stadiums tickets are kept back from being season tickets and likewise away tickets. It’s just the % that would be in debate


The obvious solution is to be able to transfer it to a club member for a limited number of times a season and get no loyalty points when you do.

In the case of it being a branch it’s win-win-wiin-win situation

The original season ticket holder benefits as he is not out of pocket- the other Sunderland fan benefits as they get to see a game - the branch benefits as they keep their coach full- the club benefits as it’s still sold the ticket and it retains control over who uses it.
It’s really not difficult and quite doable with today’s technology

 

[Chewit]

As most home games are a sellout, would you be happy to give up your season ticket to allow even more people to attend home games now we are in the Prem?

But if we are relegated and the demand drops off cos we are crap again, you can have your season ticket back.

On reflection I think it’s a bad idea, who wants to go on their own if they get drawn out of a ballot.?

To address your point however …
I don’t have to explain that there is no such thing as an away season ticket, no up front purchase, no such thing as a fixed away crowd level.
We do leave circa 6k tickets for open purchase at home games. I guess that’s about 15% of tickets…. Tickets which no one else owns or are entitled to bit like away tickets. There is no comparison to a home season ticket

We can keep talking about the championship as if that’s relevant to any established premiership clubs fan base.
We have to get used to the idea that our value as fans is less in this division. It’s the same for every teams supporters. This club clearly are not contemplating going back to that

The disappointment of doing away games in the lower divisions and then not being able to get to away games in prem I get.

But it’s the cost of success… ive said elsewhere on this thread I think that being a fan is more fun in the championship at least it always has been in my lifetime.

When the day out and camaraderie are nearly as important as the result it’s tough to not be able to attend.

The club has to always ensure the most loyal fans who give us the best backing get first dibs but it’s not going to be a total 100% closed shop to all other fans forever.

…let’s face it corporate are going to take a chunk, tourists perhaps… this is the Premiership for you. I said many times before be careful what you wish for

 

[SAFC2012]

Just come across this posted elsewhere.



I've just received this letter, in the form of an email, that's gone to the ticket office manager at SAFC. It refers to the registered letter KLD has had sent to him regarding the many issues people are having. I'd normally treat anything of this nature as confidential but the ticket office seem to have abandoned that protocol. In that regard I'm happy for anyone to post this wherever they choose. If I'm sent a copy of the registered mail, sent to KLD, I'll post that as well.

There's a scientific principle that, sometimes, a situation has to be pushed to the limit until something gives ...

... I suspect that's sadly the current state of affairs.


3rd April 2026

Dear Mr Rusev (SAFC Ticket Office.)

Please find enclosed a copy of the letter I’ve sent to KLD regarding my concerns over the ticket office. I’m sending you this, out of courtesy, and not expecting any response. The same letter has been sent to KLD, and others, to his home, office in France, etc.

I’ve supported my club for seventy years and this is the first time I’ve ever done anything like this. I’m just very concerned about how supporters are being treat, as if they’re the enemy of the club.

I’ve had direct contact from sponsors of the club who are threatening to withdraw their support, from disabled SC holders struggling to contact the ticket office and many ordinary SC holders, and branches, who are wondering if the club actually care about us. Some of the statements, from the ticket office, just don’t ring true and it’s really not a good look at a time when so many other things are going well.