The original link is out of date, more hearings went on after that. The driver has no legal obligation to demand that the buggy is folded. Ruling on access to buses for wheelchair users
Your link is still out of date as the Supreme Court overturned the appeal, the Supreme Courts decision was final.
Wheelchair spaces on buses must be a priority, court rules | Equality and Human Rights Commission
As an aside, spoke to @foolzy yesterday at the match about it.
He should push this as far as he can, maybe not for personal gain, but to ensure that the bus companies uphold what is Law and ensure their drivers are adequately trained to know their duties in ensuring customer care.
He struggled around for years on his crutches because scenarios like this, where being confined in a wheelchair would be detrimental to his day to day life. If he doesn’t want the compensation then I’m sure the many charities that fight for disabled rights would be happy to accept the donation.
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