Much has been said on our forums about the very limited opening hours of our Club Shop and Ticket Office. They are at least partially open for callers and phone calls now, but I thought I would compare them with our peers to see if it really was just an SAFC problem or it was seen throughout the league.
Here is what I found out by visiting other Championship club’s websites:
Birmingham
Shop 9-5 Mon-Sat
Ticket Office 9-5 Mon-Fri, 9-1 Saturday
Blackburn
Shop currently closed for refurbishment
Ticket office phone hours Mon-Fri 9-5, Sat 10-2
Blackpool
Shop Mon-Fri 10-4 Sat 10-1 (Free click and collect)
Ticket Office Mon-Fri 10-4 Sat 10-1
Bristol City
Shop Mon-Sat 9-5
Ticket Office – Matchdays (Phone Mon-Fri 9-5, Sat 10-1)
Burnley
Shop Mon-Sat 10-5
Ticket Office Mon-Fri 9.15-5 Sat 9.15-12.30
Cardiff
Shop Mon-Sat 10-4
Ticket Office – In Person Tue/Wed/Fri 10-4 By phone Mon-Fri 10-5
Coventry
Shop Mon-Sat 9.30-5.30
Ticket Office Mon-Fri 9.30-5.30
Cash Turnstiles, but all tickets and shop cashless
Hull
Shop and Ticket Office Mon-Sat 9-5 (Free click and collect)
Luton
Town Centre Shop Mon-Fri 10-4, Sat 9-4
Stadium Shop – Matchdays
Ticket office Mon,Tue,Thu,Fri 10-5 Sat 9-12
Middlesbrough
Shop Mon-Sat 9-5
Ticket office Mon-Fri 10-3 (Phone lines 9-5)
Millwall
Shop Mon-Thu 9-5, Fri 9-4, Sat 9-2
Tickets Mon-Thu 9.30-5 Fri 9.30-4
Norwich
Shop – Fan Hub Mon-Thu 9.30-5, Fri 9.30-6, Sat 10.30-4.30
Stadium Store Mon-Fri 9-5, Sat 9.30-5.30, Sun 10-4
Tickets available from fan hub, Ticket Office on matchdays and phone Mon-Fri 9.30-5
Preston
Shop Mon-Sat 9-5
Ticket office Mon-Thu 9-5, Fri 9-6, Sat 10-3
QPR
Shop Mon-Sat 9.30-4.30
Ticket Office – in person at club shop when open, or Ticket office in person Mon-Fri 12-5 or phone Mon-Fri 10-5
Reading
Shop Mon-Fri 10-5
Ticket office – Online and phone (10am-6pm) only except matchdays (ticket collections available Mon-Fri 10-5 from reception)
Rotherham
Shop and Tickets Mon-Fri 9-5, Sat 9-1
Sheffield United
Shop – Meadowhall Mon-Fri 10-9, Sat 9-8, Sun 11-5
Stadium Store Currently undergoing refit (Free click and collect)
Ticket Office Mon-Fri 9-5, Sat 9-12
Stoke City
Shop Mon-Fri 9-5.30, Sat 9-5
Ticket Office Mon-Fri 9-5, Matchdays 9-KO
Swansea
Shop Thu-Sat 9.30-5.30 (Free click and collect Mon-Fri 7.30-2.30 from Cwndu Industrial Estate Unit)
Ticket Office – Phone Mon-Fri 9-5.30, In person only on match days and day before match
Watford
Stadium Shop Mon-Sat 9-6, Sunday 11-5
Attria Shop Mon-Sat 9-6, Sun 11-5 (Free click and collect at either shop)
Ticket Office Mon-Fri 9-5.30
West Brom
Shop Mon-Sat 9-5, Sun 10-2
Ticket Office Mon-Fri 10-3, Sat 9-12
Wigan
Shop Mon-Fri 10-5, Sat 10-3
Ticket Office Mon-Fri 9-5
and of course
Sunderland
Shop Fri & Sat 10-5
Ticket Office Wed & Thu 10-1
I think it is fairly clear that we are the odd one out here.
A quick cursory glance at a few League One clubs showed a similar picture, with them also having accessible shops and ticket offices most days.
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