Does anyone have any experience with their support? I have never come across such a dreadful customer service. 4 and a half months ago the back of my phone fell off and disappeared (which as you may know contains the aerial for the phone) so I couldn't do anything on it, no signal. I contacted them and they said it was covered by warranty and that they would send one within 4 weeks. 4 weeks came and went, I hadn't received it. I contacted them again, and they said they needed to "escalate" the matter to a higher level which would take 2 weeks. (To send an email?). Weird. I didn't receive an email after 2 weeks so I contacted them again and they said i would receive the back in 3 weeks. Today is 3 weeks since that email. SO I've just emailed saying how inpatient I'm getting because I am paying for a contract where I'm not getting the services I am paying for. Or the phone. A new battery cover is 25-30 quid, so I'd rather they sent me one, but I'm considering just buying one, because this is ridiculous. Anyone got any advice for making them take it seriously?