Apple customer service

[the_local_jacko]

The so called 'brilliant', 'industry leading' customer service is a total myth in my experience.

First bought an iPad 2. Had it 2 days and developed a known fault with screen. Took it to one of the so called apple geniuses as everyone said they would swap it without hesitation only to be told to go back to point of sale (Argos). Argos sent me a replacement which after 2 days developed a dead pixel. Took it back to apple who said their policy was 3 dead pixels was acceptable and refused to change it. I didn't take it any further as I had bought it to go on holiday which was 2 days after i went in so I took it away.

The last few weeks my iPhone 4 home button has lost responsiveness. Again it is a known issue on support forums. I went to geniuses again today and they acknowledged it was a design fault. They told me as it was out of warranty by 100 days however I'd have to pay £130 for fix. My response was firm but very reasonable and asked to speak to shop manager. I quoted 'sale of goods act' I.e fit for purpose over a reasonable length of time etc but they wouldn't budge. They just advised me to go to trading standards if I wasn't happy.

It really pisses me off as I know lads who have dropped iPhones, iPads etc and broken screens and then had they swapped without hesitation. It turns out my phone insurance covers the repair but im tempted to follow up with trading standards anyway. A £500 phone shouldn't be expected to break in 15 months.

[Le Chuck]

I thought these things were meant to 'just work'

[Wood Green Mackem]

its shite mate

my old ipod just stopped working so they sent it to amsterdam ti get fixed apparently.. i get a phone call soon after saying it broke because its been dropped in water

i told them it definitely hadnt and they said case closed

absolute shite

[The]

not to piss on your chips bit i dropped mine in the bathroom and cracked the back, took it into the apple store in the metro, i told em the 3g was poor on it aswell the lad didnt even check it out, told me my warranty was 32 days out of date but said they will replace my phone for free. did it there and then.

try a different shop

[spoony]

Originally Posted by The

not to piss on your chips bit i dropped mine in the bathroom and cracked the back, took it into the apple store in the metro, i told em the 3g was poor on it aswell the lad didnt even check it out, told me my warranty was 32 days out of date but said they will replace my phone for free. did it there and then.

try a different shop

As with most customer service it depends on entirely which person you speak to. Some will be reasonable and try to help within the limits of what they are allowed to do as long as your not taking the piss, those that are up for a fight and wont budge, and those that will cave in to anyone regardless of fault for an easy life. Sounds like you have just been unlucky.

[The]

Originally Posted by spoony

As with most customer service it depends on entirely which person you speak to. Some will be reasonable and try to help within the limits of what they are allowed to do as long as your not taking the piss, those that are up for a fight and wont budge, and those that will cave in to anyone regardless of fault for an easy life. Sounds like you have just been unlucky.

ive been lucky man, new phone on the spot

[MissRobinson]

Originally Posted by The

ive been lucky man, new phone on the spot

This ... And delivered by a very foxy man in a ups uniform

[Hulkster]

I dropped my iphone in a swimming pool, told them exactly what had happened and they gave me a brand new one, no charge at all.

[royaldragon]

well how come my daughters iphone developed a fault on the camera and i took it to the genius bar at the metro and they were going to replace it until they said water had somehow got in the phone and the phone was now out of warrenty as a result and it would cost £119 to fix it

[MissRobinson]

There's a little indicator inside the case to detect water - turns red apparently