Originally Posted by The
not to piss on your chips bit i dropped mine in the bathroom and cracked the back, took it into the apple store in the metro, i told em the 3g was poor on it aswell the lad didnt even check it out, told me my warranty was 32 days out of date but said they will replace my phone for free. did it there and then.
try a different shop
As with most customer service it depends on entirely which person you speak to. Some will be reasonable and try to help within the limits of what they are allowed to do as long as your not taking the piss, those that are up for a fight and wont budge, and those that will cave in to anyone regardless of fault for an easy life. Sounds like you have just been unlucky.