Goldsmiths cock-up

[TartanMackem]

Ok so I bought my sister a Longines divers watch with a rubber strap for her christmas. We took it to Goldsmiths in Dundee to have the strap cut to size. I thought about doing it myself, but I thought best for her to give it to a professional.

Anyway, this "professional" who was the manager, proceeded to jump ahead and take too many pieces out, and now it is too small. Basically it was obviously busy with the sales so he couldn't be bothered to take it out one piece at a time and check the fit each time.

Anyway, he said to my sister that he will have to order from Longines to replace it and that "they're owned by Swatch and Swatch are usually pretty good at giving these replacements free of charge".

Now forgive me if I am mistaken, but whether Swatch send it for free or not, should not be of any concern to us surely? They cocked it up so they should foot the bill if there is one, no?

and how much is a longines rubber strap anyway?

[Flavonoids]

Yes.

[ivanthereasonable]

sounds like the start of a very long story.keep us posted if that happens.well,in this country,it would be,but as you live in Tobleroneland,they could well be more efficient at sorting out their cockups than us.

[TheSaintlyMackem]

Dunno if its any help, but an official omega rubber strap is £250.

[magswonnowt]

haway, pics of sis

[Icarebecauseyoudo]

I like a good rubber strap tale

[magswonnowt]

should have went to a rubbersmiths

[ChampionChimper]

Was the 'professional' an old bloke or a strapping young lad?