Originally Posted by spoony
Cheers lads. Ive offered a full refund plus the original p & p as long as he sends it back and pays the return p & p himself like
See what the fucker says to that, sure I can get repair done meself for cheaper and then claim it back. Still a reet fuck on, not helped by the fact Im away for a couple of weeks from Sunday.
Legally you're probably on sticky ground there.
When you sell an item on ebay a contract is formed between you and the buyer. You undertake to sell and deliver the item to him for the agreed price inc p+p.
You then form a contract with parcelforce to deliver the item to the buyer at the agreed price between you and parcelforce.
In essence you have broken your contract with the seller and he can reasonably expect not to be out of pocket on the deal. i.e. full refund inc postage and re-imbursement of the cost of sending the item back to you.
You are then left with chasing parcelforce because it would appear that, assuming your package was well protected, they have failed to take reasonable care when they delivered it.
Personally I would chase parcelforce for
a) Refund of your postage costs.
b) Refund of the costs incurred getting the item back to you
c) The cost of putting right the damage.
One thing when you are dealing with the PO/Parcelforce is not be put off by them stating it is 'their policy' to only refund £xxxx. They are bound by contract law and can't claim their policy overrides the law of the land. It doesn't.