Re: Copying directors into complaint emails
It's funny, people just think procedures and protocol are set in stone and that some little oik on the phone has the last word on whether or not you get your money back, your bill reduced or your query answered correctly. When infact it's always someone's decision... I love it when call centre staff for insurance companies say 'oh that's the price the computer has gave me' when all they have to do is ask their team leader if they can change the figure.
Always pays to speak to someone in a position of power.
I did the same with Gentoo this year when I wasn't getting a reply about the poor standard of service I was paying for with my service charge. Copied every address I could find on the gentoo site into the email... hey presto a reply within the hour.
"Of all the gin joints, in all the towns, in all the world, she walks into mine..."