legal advice needed

[Derekftm]

mrs ftm ordered some shit from kaliedescope catalogues
the above shit never arrived

she started getting invoices and then telephone calls
she explained nothing arrived, and was toild it would be sorted
but the calls continued asking for cash

i then wrote to them telling them

nowt arrived
i signed for nowt
and no card thro the door saying it had been left anywhere
And if their records showed different, then they should inform police as it changes from civil to criminal
Also i told them anymore contact must be my mail and not to telephone anymore

twats phoned again and asked for the mrs, i told them to deal with me, but she said thay cant, it has to be with customer

i then just hung up

What are my options or who can i complain to

ta

[Kubicki's right boot]

a) do nothing (leave onus on them to prove delivery)

b) send them a letter with order details signed by your wife by recorded delivery telling them nothing was ever received & you therefore owe nothing. tell them you'll put them to strict proof of delivery if the matter comes to court. keep a copy & keep the recorded delivery evidence safely & forget about it

[Derekftm]

Done option B m8

Option A, is just makin the kernts phone more

thanks

[Sweeney]

Don't worry i'll get the Gimp Crusader on the case.

[sexymuffin]

A few things to consider;

• Did the missus ever sign a credit agreement? If not then why were they offering credit.
• Ask them for proof she received items.
• Check your credit file to see if it is having an impact.
• Don't speak to them over telephone and I'd suggest a letter to them along the following lines

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

Have a look on the consumer action group forum as the guys on there will offer you some fantastic advice no doubt.