Apple - TOP Customer Service

karlm14 · 29th March 2012, 08:34 AM

Went into the apple shop last night with my iPhone 4. The lock/power button had stuck down. Only had the phone since may.

Bloke behind the 'genius bar' took a quick look inside of it and went with a GP type tool. 'you've looked after that well, i'll just replace the handset'

Couldn't fecking believe it. Externally it was scratched too bits.

10/10 customer service by Apple, never received better.
The phone is probably a refurb but it is BRAND NEW condition so I'm over the moon

Barry Siddall · 29th March 2012, 08:35 AM

Look at me I've got an iphone 4 - Pathetic

prehab26 · 29th March 2012, 08:36 AM

Quote:

Originally Posted by karlm14

Went into the apple shop last night with my iPhone 4. The lock/power button had stuck down. Only had the phone since may.

Bloke behind the 'genius bar' took a quick look inside of it and went with a GP type tool. 'you've looked after that well, i'll just replace the handset'

Couldn't fecking believe it. Externally it was scratched too bits.

10/10 customer service by Apple, never received better.
The phone is probably a refurb but it is BRAND NEW condition so I'm over the moon

On eof the reasons why they are such a popular brands. Excellent service.

sadders · 29th March 2012, 08:38 AM

My MacBook got a crack in the white plastic casing about a year after I got it. This apparently was not covered by the warranty but they changed the casing anyway. Said it would take 48 hours but called me within the hour to say it had been done and was ready for collection.

Harry Angstrom · 29th March 2012, 08:41 AM

Quote:

Originally Posted by karlm14

Went into the apple shop last night with my iPhone 4. The lock/power button had stuck down. Only had the phone since may.

Bloke behind the 'genius bar' took a quick look inside of it and went with a GP type tool. 'you've looked after that well, i'll just replace the handset'

Couldn't fecking believe it. Externally it was scratched too bits.

10/10 customer service by Apple, never received better.
The phone is probably a refurb but it is BRAND NEW condition so I'm over the moon

They replaced it because it was the cheaper option.

karlm14 · 29th March 2012, 08:44 AM

Quote:

Originally Posted by Harry Angstrom

They replaced it because it was the cheaper option.

Not true

It was simply the spring behind the button. They had draws full of refurbed phones ready to replace

Quote:

Originally Posted by Barry Siddall

Look at me I've got an iphone 4 - Pathetic

Not a 4s tho baz :(

SAFC2403 · 29th March 2012, 08:45 AM

My iphone 4 got replaced. it stopped working after having a full glass of red wine spilt on it. they reckoned the water damage had nowt to do with it so replaced it.

Harry Angstrom · 29th March 2012, 08:48 AM

Quote:

Originally Posted by karlm14

Not true

It was simply the spring behind the button. They had draws full of refurbed phones ready to replace

Not a 4s tho baz :(

Apple don't make trillions by being nice. But then they have had a free advert on a large and popular website, so you may be right.

Hawkings Boots · 29th March 2012, 08:54 AM

A lot of companies could take lessons in customer service from Apple and Amazon to be honest

karlm14 · 29th March 2012, 09:05 AM

Quote:

Originally Posted by Harry Angstrom

Apple don't make trillions by being nice. But then they have had a free advert on a large and popular website, so you may be right.

I think your wrong Marra.

Like I said its a refurbed phone. My broken one will be sent back; Fixed, New covers and screen etc and then be sent to another apple shop as a replacement for someone else. Costs them less than making a new one. And in the process they have made a customer VERY happy and spread the word of apple.